In keeping with the TRU Library mission, all employees are committed to connecting our communities with inclusive spaces, trusted resources, and innovative services. Reporting to the Associate University Librarian, under the direction of faculty librarians, and with support from the Public Services Coordinator, Library Technicians provide paraprofessional support in all library functional areas. Library Technicians develop and utilize excellent interpersonal and information skills to assist with the smooth running of library operations.
Under the leadership and direction of faculty librarians, Library Technicians work in functional areas such as reference and research services, borrower services, cataloguing and metadata collections and acquisitions, website maintenance, interlibrary loan and resource sharing, assessment and statistical data collection, Makerspace, scholarly communications, library systems support, shelving, and stacks maintenance.
MAJOR DUTIES & RESPONSIBILITIES
- Provides high quality in person and virtual reference and research assistance to diverse users, applying multiple modalities while accessing a variety of information resources, and referring more complex research and instructional needs to faculty librarians.
- Responds to inquiries and provides information and guidance on library resources and services. Refers general inquiries to appropriate campus resources and services.
- Demonstrates use of library resources, tools, technology, and equipment to faculty, staff, and students.
- Supports facility-use requests ensuring library policies and guidelines are followed.
- Under the direction of faculty librarians, contributes to core library areas in all assigned functional work.
- As directed by faculty librarians, participate in strategic planning, development of procedures, communication initiatives, assessment activities, and service improvement in assigned functional areas. As directed, creates and maintains resource materials such as internal procedure manuals, step-by-step instructions for users, and frequently asked questions.
- As directed by faculty librarians, participates in the planning and delivery of library orientations, outreach, and community engagement activities.
- Ensures equipment and facilities are in working order, troubleshoots as required, and proactively reports problems.
- Maintains student, staff, and faculty data in library relational databases.
- Maintains confidentiality of student, staff, and faculty library accounts, and campus enterprise relational databases.
- Processes payments for library fines using point of sale machine.
- Sends and receives books by mail to and from libraries across North America. Scans and sends book chapters and journal articles, following copyright policy, to libraries and library patrons.
- Assists in the training of other technician staff.
- Serves on library committees and working groups.
REPORTS TO
Associate University Librarian
