Reporting to the Senior Clinical Program Director, Kidney & Metabolism Program, the Patient Care Manager of the Interprofessional Resource Team (IRT) and 4E will be responsible for the daily operations and oversight of a team of approximately 100 staff members including clerical and clinical staff (RNs, RPNs, and PSWs) who provide relief staffing for short-term and unexpected vacancies to a variety of units/departments across the Health Centre.
As an integral member of the Hospital leadership and patient care team, the primary role of the Patient Care Manager, Interprofessional Resource Team includes: providing exemplary leadership and operational management for a multigenerational/interprofessional team(s) of staff working across all inpatient units at St. Joe’s, including the Emergency Department; ensuring excellence in the provision of patient care, the achievement of corporate/program objectives and the creation of a healthy workplace that maximizes the potential of all who work; planning and operational responsibilities, including recruitment, orientation, training, scheduling, and performance management/evaluation; performs quality management responsibilities; and participates in special projects, corporate/research initiatives and other activities that support and advance St. Joe’s – Unity Health Toronto goals. The Patient Care Manager, IRT is accountable for management of human and fiscal resources, risk, service evaluation and collaboration with managers across the Health Centre to ensure staffing needs are met, both through the utilization of IRT staff and our agency partners. The Patient Care Manager, IRT is responsible for managing the relationships with these agency partners, and for escalating and resolving issues that arise with agency staff who are sent for assignment at the Health Centre.
Master’s Degree in Nursing, Education, Management or recognized equivalent required.
Regulated Health Professional required, in good standing with associated regulatory body.
Strong leadership skills and demonstrated ability to engage and lead staff.
Strong communication skills and demonstrated ability to work collaboratively with others.
Experience in project management, program planning and implementation.
Strong computer skills (e.g., Microsoft Office Suite and Meditech) as well as the ability and willingness to learn software programs relating to the role.
Knowledge and familiarity with staff scheduling, workload measurement, budgets, labour relations, and hospital operations preferred.
Knowledge and familiarity the operations of a Nursing/Interprofessional Resource Team and Staffing Office preferred.
Highly developed critical thinking skills and ability to conceptualize and analyze problems, make critical decisions in a dynamic fashion in order to meet hospital needs.
Savvy change facilitator with a proven track record of implementing effective and sustainable change initiatives while building effective teams.
Demonstrated commitment to patient and family centred principles and care
Satisfactory attendance record.