Remote ( Canada )
Affinity is looking for a dynamic Customer Support Representative to join our growing team. As an Affinity Support Representative, you will help our growing user base leverage our product while delivering an amazing support experience. When you are not delighting customers you’ll be focused on creating resources to help our client base be successful in the form of knowledge base content, articles, video snippets, and more. This is a great role for anyone who enjoys being a part of a dynamic team in a fast-paced start-up environment.
What will I be doing?
Provide stellar service for Affinity’s ever-growing client base through a variety of channels including chat, email, and screen share
Become the voice of the customer by documenting feedback and sharing insights with your Product and Engineering teams to improve the user experience
Troubleshoot reports of product bugs until you have resolved the concern to the satisfaction of the client. Ideally, you love asking open-ended questions and getting to the root of the matter.
Produce self-help resources including knowledge base content, video snippets, and more
Ensure clients are successful with our solution and related integrations through effective education
You have experience as a Technical Support Representative or Support Engineer with a focus on API support
You have excellent communication skills both written and verbal
You have a High school diploma
You are passionate about helping others
You are team-oriented and love partnering with others
You love learning and mastering all nuances of the product
You flex and adapt to rapid change
You are an active listener and look at problems from multiple angles
You have experience navigating a CRM ( asset )
What you’ll enjoy at Affinity
We live our values as playmakers who are obsessed with learning, care personally about our colleagues and clients, are radically open-minded, and take pride in everything we do.
Health Care coverage and flexible personal & sick days. We want our team to be happy and healthy : )
We provide an annual budget for you to spend on education and offer a comprehensive L&D program – after all, one of our core values is that we’re #obsessedwithlearning!
We support our employee’s overall health and well-being and reimburse monthly for things such as; Transportation, Home Internet, Meals, and Wellness memberships/equipment.
Virtual team building and socials. Keeping people connected is essential.
At Affinity, we are passionate about helping dealmakers in the world’s biggest relationship-driven industries to find, manage, and close the most important deals. Our Relationship Intelligence platform uses the data exhaust of trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers with their networks to deliver automated relationship insights that drive over 450,000 deals every month. We have raised over $120M and are backed by some of Silicon Valley’s best firms. With over 1700 customers in 70 countries on our platform, a Glassdoor rating of 4.9, and being ranked in the Inc. 5000 fastest growing companies, we need more great people to help us scale even more.
The more diverse our team is, the more we’ll be able to learn from each other, and the better our company and our product will be. Whatever your gender, race, sexual orientation, religion, age, veteran status, favorite Spotify playlist, or social, cultural, and economic background, we can’t wait to welcome you to Affinity!
Job Type: Full-time
Work Location: Multiple Locations