Vancouver - Hospital Site
Human Resources, Level C
Faculty of Medicine
Med, Office of Professionalism
$75,507.00 (minimum) - $94,385.00 (midpoint) - $117,980.00 (maximum)
Desired Start Date:
Guiding principle: "Midpoint" of the hiring salary range means the individual possesses full job knowledge, qualifications and experience.
The principles of excellence, equity, engagement and effectiveness underlying the Faculty of Medicine Strategic plan can best be realized in learning and work environments where all participants demonstrate respectful and professional conduct. The Faculty of Medicine is a community of members committed to maintaining work and learning environments in which respect, civility, diversity and inclusion are valued.
The Professionalism Advisor will work with the Director, Office of Professionalism to develop, promote and support a culture of respect and professionalism across the Faculty. The Professionalism Advisor will interact with complainants, responders, internal and external governing bodies to resolve complaints and in the promotion of a culture of professionalism and environment that is respectful to learners, faculty and staff. Provides advice and counsel and makes recommendations on a variety of enquiries.
Our Vision: To Transform Health for Everyone.
Ranked among the world's top medical schools with the fifth-largest MD enrollment in North America, the UBC Faculty of Medicine is a leader in both the science and the practice of medicine. Across British Columbia, more than 11,000 faculty and staff are training the next generation of doctors and health care professionals, making remarkable discoveries, and helping to create the pathways to better health for our communities at home and around the world.
The Faculty - comprised of approximately 2,200 administrative support, technical/research and management and professional staff, as well approximately 650 full-time academic and 8,500 clinical faculty members - is composed of 19 academic basic science and/or clinical departments, three schools, and 23 research centres and institutes. Together with its University and Health Authority partners, the Faculty delivers innovative programs and conducts research in the areas of health and life sciences. Faculty, staff and trainees are located at university campuses, clinical academic campuses in hospital settings and other regionally based centres across the province.
Working with the Director, Office of Professionalism, addresses concerns related to professionalism, respectful work and learning environments including providing advice and exploring options, supports and resources; consultation, collaboration and referral to additional or alternative resources both within and external to UBC; and, in consultation with the Director, Office of Professionalism provides informal facilitation and resolution of inquiries and concerns.
Conducts investigations including: Interviewing parties and relevant witnesses, making findings of fact, determining whether misconduct has occurred, on a balance of probabilities and drafting written investigation reports. Liaises and corresponds with all involved parties to gather information for investigations. Provide thorough overview of case with recommendations directly to Director, Office of Professionalism. Refers complex cases to Director, Office of Professionalism.
Collaborates with the Director, Office of Professionalism in reviewing and prioritizing complaints received
Promotes cultural change by identifying trends, patterns and development needs, collaborates with Director, Office of Professionalism to determine training requirements community wide, participate in program development and deliver training sessions. This includes being able to think and act quickly to respond to audience needs, responses and questions
Consults with and coaches clients on issues pertaining to professionalism and respectful work and learning environments to ensure best practices are established within all units.
Uses case management skills to serve as a neutral advisor to faculty, staff, students and administrative heads of unit on matters of professionalism and respectful work and learning environments.
Works in an objective, impartial, empathic, and confidential manner with all learners, staff, faculty and internal and external stakeholders.
Establishes plans for the immediate personal safety of individuals, when required. Engages other University and community service organizations in the implementation of accommodations and personal safety plans, as required.
Liaises and maintains currency with federal and provincial human rights legislation, UBC policies and procedures with regards to respectful work environment, bullying and harassment, as well as external agencies and licensing bodies, including the College of Physicians & Surgeons, Health Authorities and hospitals.
Oversees the maintenance of records and prepares statistical summary reports
Participates in a wide range of various projects.
Under the direction and supervision of the Director, Office of Professionalism.
Consequence of Error/Judgement
The Professionalism Advisor is in a position of responsibility and trust, receiving highly sensitive and confidential information. Careful management and referrals of concerns to appropriate resources are essential in maintaining the credibility of the Office of Professionalism.
Sound judgment and sensitivity are imperative to engender confidence in the credibility and integrity of the Office's handling of concerns.
The result of inaccurate or inappropriate advice or neglect of duties relating to an investigation could result in the Faculty's failure to comply with federal and provincial legislation, such as the BC Human Rights Code and result in liability. Consequences of error also include physical or psychological harm caused to/by parties to a complaint, potential lawsuits against the Faculty and increased media attention. Failure to handle cases effectively can result in increased expenditure of the Faculty's and UBC's resources and negative publicity.
Undergraduate degree in a relevant discipline. Degree in law, psychology, social work, sociology or human resources preferred. Minimum of five to seven years of related experience or the equivalent combination of education and experience. Experience in investigations particularly related to respectful environment issues. Demonstrated knowledge of human rights, harassment and discrimination legislation. Demonstrated skill in mediation or other informal approaches to conflict resolution. Familiarity with a university setting. Strong written and oral communication skills as well as analytical and writing skills. Demonstrated excellent interpersonal skills for dealing with individuals who may exhibit behaviours indicating anxiety, stress or fear and capable of de-escalating hostile or agitated states. Proven intercultural competencies and ability to effectively communicate and interact with understanding and respect with members from diverse communities. Demonstrated ability to manage and prioritize a heavy caseload and competing deadlines. Knowledge of the BC Human Rights Code, ethics, procedural fairness principles of administrative law and investigative standards of practice. Ability to assess credibility and reliability of information and maintain objectivity. High emotional intelligence and maturity. Ability to deliver results under pressure and during times of ambiguity. Proven intercultural competencies and an ability to effectively communicate and interact with members from diverse communities. Ability to work in a fast-paced and constantly changing environment. Proficiency in Microsoft Office with intermediate computer skills. Strong team orientation and commitment to continual learning. Occasional ability to travel when required.
Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.