Job Title: Front Desk Clerk
Reports to: Operations Manager
Position Summary
The Front Desk Agent is the front-line representative of the company, and as such must always be pleasant, friendly, polite and courteous to the guests. He/she acts in accordance with the philosophy, goals, and objectives of Executive Conventions Management. He/she should make every reasonable effort to meet the needs of the guests, within corporate guidelines.
Key Responsibilities
Greet arriving guests quickly and courteously and complete documentation to register the guest, assign a room, provide ID and key, and give directions to the room. Answer queries from guests regarding the hotel facilities, training facilities, and community facilities. Ensure confidentiality of all personal guest information. Be receptive to complaints from guests, making every reasonable effort to resolve the complaint. Refer the guest to management if required. Answer incoming telephone calls, directing them to the appropriate department or person. Maintain the cash float while on duty. Charge incidentals to the guest account. Greet departing guests quickly and courteously and complete documentation to deregister the guest. Perform other related duties as assigned.
Education Qualifications and Experience
Certificate/Diploma from a recognized Hospitality Institution or equivalent education and industry experience
Outgoing
Ability to communicate well both verbally and in writing
Ability to operate computer equipment and PMS software
Ability to independently plan and organize own activities
Pleasant and friendly. Courteous and polite
Understand and model team spirit
Detailed oriented
RCMP clearance required
Job Types: part-time/full-time
Job Type: Part-time
Pay: From $20.00 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- On-site gym
- On-site parking
Work Location: In person
