Automotive Business Development Representative (BDC)
James Braden Ford | Kingston, Ontario
Are you great on the phone, comfortable connecting with customers, and motivated by turning conversations into appointments?
James Braden Ford is looking for a Full-Time Business Development Representative (BDC) to join our busy Sales team.
This is a fast-paced, customer-focused position for someone who enjoys building relationships, following up with prospective customers and achieving results.
What You'll Do
- Handle inbound and outbound sales calls, texts and emails professionally and efficiently
- Respond to internet leads and customer inquiries
- Build rapport with prospective customers and identify their needs
- Schedule sales appointments and follow up to encourage appointment attendance
- Maintain consistent follow-up with new and existing prospects
- Accurately document customer interactions and activity in our CRM
- Work closely with the Sales team to provide a great customer experience
- Complete approximately 80–100 customer follow-up activities per day, including calls, texts and emails
- Work toward individual and department appointment, show and sold goals
What We're Looking For
- Previous sales, customer service, call centre, internet sales or automotive BDC experience is preferred
- Strong telephone, verbal and written communication skills
- Confident and comfortable speaking with customers
- Positive attitude and strong work ethic
- Excellent organization and follow-up skills
- Ability to multitask and manage priorities in a fast-paced environment
- Comfortable working toward performance goals
- Strong computer skills and ability to learn CRM and dealership systems
- Ability to handle customer concerns professionally and maintain confidentiality
- A creative and persistent approach to customer follow-up
- Valid Ontario G driver's licence and clean driver's abstract
- Ability to obtain and maintain a valid OMVIC registration, as required for the position. If hired Omvic test must be passed and registration applied for with OMVIC.
Successful completion of a criminal record check is required as a condition of employment.
Compensation & Benefits
In addition to the hourly wage listed in this posting, following successful completion of the probationary period this position is eligible for performance-based bonuses of:
- $10 for each scheduled appointment that shows
- $20 for each appointment that results in a vehicle sale
Additional monthly performance incentives may also be available.
Why Join James Braden Ford?
You'll be joining a busy, supportive team in a fun and friendly dealership environment where customer service, teamwork and results matter.
We are also a pet-friendly workplace, so customers and employees may occasionally have pets in the dealership.
All responsibilities and job requirements may be adjusted based on business and operational needs.
Recruitment Information
This posting is for an existing vacancy.
Artificial intelligence (AI) may be used to assist with applicant screening. All hiring decisions include human review.
James Braden Ford is committed to providing an inclusive and accessible recruitment process. Accommodation is available upon request throughout the recruitment and selection process.
Job Types: Full-time, Permanent
Pay: From $20.00 per hour
Expected hours: 40.0 – 44.0 per week
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
Application question(s):
- Are you able to travel to the U.S for training if needed?
- Can you provide a clear criminal records check for which a pardon has not been granted?
- Please provide times and dates you would be available for an interview.
Experience:
- Outbound calling: 1 year (required)
- Retail sales: 1 year (required)
Licence/Certification:
- OMVIC licence (preferred)
- Class G Licence with clean driver's abstract (required)
Location:
- Kingston, ON K7M 7L1 (required)
Work Location: In person
