Client Experience Coordinator
The Wellness Hub is a unique health and wellness clinic in Stoney Creek, that has created a collective of health care practitioners focusing on family, women’s and paediatric health. we are looking for a talented client experience coordinator to join our team of chiropractors, physiotherapists, massage therapists, naturopaths, physiotherapists, manual osteopathic practitioners and psychotherapists.
you are
· a multi-tasker
· people person with strong communication skills
· collaborate and work with like-minded team members
· strong organizational skills
· foster a positive, warm and welcoming environment for clients and families prior, during and after treatment sessions
· 2+ years of experiencing working in customer service
· resourceful, adaptable, hardworking individual that thrives in fast-paced, collaborative work environments
· experience in an administrative role [health industry] required
· excellent written and verbal communication skills
· love working with families and children
you will
· deliver expectational experience through a client’s journey from booking an appointment, greeting as they enter the clinic to receiving payment
· create a welcoming, warm and supportive environment for all clients
· interact positively with clients before, during and after their treatment sessions
· support new and existing clients through booking appointments, completing, intake forms, taking payment and booking follow up appointments through an online booking system
· ensure all paperwork is signed, complete, accurate and organized
· build report with patients through strong communication skills
· answer phone calls, respond to voice messages and emails in a timely manner.
· answer patient related questions regarding health care services offered
· manage a busy schedule, organizing appointments for all practitioners
· work with practitioners to create lead opportunities and growth within the clinic
· adhere to opening, midday and closing procedures
· ensure cleanliness and overall upkeep of clinic fixtures, equipment, including regular laundering of sheets and garbage disposal
· replenish supplies and track inventory
· invoice management and complete all cash-reconciliation and reporting processes
· follow up with new and existing patients and provide reminder calls when requested
· complete internal administrative work
· participate in professional development and workshop training
benefits
· competitive compensation
· mentorship and support
· leadership opportunities
· culture that fosters both personal and professional growth
· company events
We encourage applicants to submit a 3–5 minute video introducing yourself & answering the questions below. If you are unable to record a video, you may instead provide written responses to the questions below. Please send us a video or written response to [email protected] Priority consideration will be given to applicants who submit a video or written response.
In your video or written responses, please answer the following:
- Briefly introduce yourself.
- Tell us one fun fact about yourself.
- Do you have experience working in the healthcare field? If so, please describe your experience.
- Do you have previous receptionist or client/customer service experience?
- What are you currently doing for work?
- Why are you interested in this position at The Wellness Hub?
- Why are you looking for a new opportunity, and what is motivating you to make a change?
We appreciate you taking the time to complete this step and look forward to learning more about you!
Follow us @thewellnesshubco
Learn more www.thewellnesshub.co
Email resume to [email protected]
Pay: $20.00-$24.00 per hour
Benefits:
- Company events
- On-site parking
Application question(s):
- Are you available mornings, afternoons, evenings and weekends?
- How many years of medical administrative experience do you have?
- We encourage applicants to submit a 3–5 minute video introducing yourself & answering the questions below. If you are unable to record a video, you may instead provide written responses to the questions below. Please send us a video or written response to [email protected] Priority consideration will be given to applicants who submit a video or written response.
In your video or written responses, please answer the following:
Briefly introduce yourself.
- Tell us one fun fact about yourself.
- Do you have experience working in the healthcare field? If so, please describe your experience.
- Do you have previous receptionist or client/customer service experience?
- What are you currently doing for work?
- Why are you interested in this position at The Wellness Hub?
- Why are you looking for a new opportunity, and what is motivating you to make a change?
Education:
- Bachelor's Degree (preferred)
Work Location: In person
