FRONT OF HOUSE TEAM MEMBER
SIRCH Bistro & Bakery
Where Good Food Does Good
Location: Haliburton, ON
Position Type: Full-Time
Wage: Competitive Living Wage Employer
Quick Highlights
✔ Certified Living Wage Employer
✔ Meaningful Work That Supports Community Programs
✔ Flexible Scheduling
✔ Supportive and Collaborative Team
✔ Training and Development Opportunities
✔ Employee Discounts
✔ Opportunities for Growth
✔ Work That Makes a Difference Every Day
Looking for More Than Just a Job?
Do you love making people feel welcome?
Do you believe kindness matters?
Would you rather work somewhere with purpose than simply punch a clock?
At the SIRCH Bistro & Bakery, every meal served, every coffee poured, and every guest welcomed helps support programs that strengthen our community and level the playing field for people facing barriers.
We're not just a café.
We're a social enterprise that uses good food to do good.
If you enjoy connecting with people, creating memorable experiences, and being part of a team that genuinely cares about its community, we'd love to meet you.
What You'll Do
As a Front of House Team Member, you'll be one of the first people guests meet when they visit the SIRCH Bistro & Bakery.
You'll help create a warm, welcoming, and inclusive environment where every guest feels valued, respected, and cared for.
· Welcome guests warmly and professionally
· Take food and beverage orders accurately
· Serve meals, baked goods, coffee, and specialty beverages
· Monitor guest needs throughout their visit
· Build positive relationships with regular and first-time guests
· Create an atmosphere that keeps people coming back
- Customer Service
- Apply our "Kindness First, Policy Second" approach in every interaction
- Respond to guest questions and concerns with empathy and professionalism
- Help resolve issues calmly and respectfully
- Ensure every guest leaves feeling appreciated
- Daily Operations
· Operate the point-of-sale (POS) system
· Process payments accurately
· Handle cash responsibly
· Assist with opening and closing procedures
· Restock displays, retail products, and supplies
· Support catering orders and special events
· Follow food safety and sanitation requirements
· Complete cleaning and organizational tasks
· Maintain dining room, patio, and service areas
· Support a clean, safe, and welcoming environment
· Help create attractive retail and bakery displays
· Share information about SIRCH's programs and impact when appropriate
· Help guests understand how their purchases support the community
· Represent SIRCH positively within the community
· Help foster an environment where everyone feels welcome and included
What Success Looks Like
After six months in this role, you will:
- Know many of our regular guests by name
- Feel confident serving food, beverages, and baked goods
- Be trusted to handle front-of-house responsibilities independently
- Understand how SIRCH programs positively impact the community
- Help create the welcoming atmosphere our guests return for
- Be a valued member of a team known for kindness, quality, and community impact
The Kind of Person Who Thrives Here
People who thrive at SIRCH:
✔ Genuinely enjoy helping others
✔ Notice when someone needs a hand
✔ Stay calm and positive during busy periods
✔ Look for solutions rather than blame
✔ Work well as part of a team
✔ Care about their community
✔ Believe kindness and accountability can go hand in hand
✔ Want their work to have purpose
People who may struggle here:
✘ Prefer working completely independently
✘ Dislike interacting with the public
✘ Become easily frustrated when priorities change
✘ View customer service as simply processing transactions
✘ Are uncomfortable working in a collaborative environment
Qualifications
· High School Diploma or equivalent
· Excellent customer service skills
· Ability to work both independently and as part of a team
· Reliable transportation
· Ability to stand and walk for extended periods
· Ability to lift up to 50 lbs
· Experience in a café, bakery, restaurant, hospitality, or retail environment
· Point-of-sale (POS) experience
· Food service experience
· Safe Food Handlers Certification (training may be provided)
· Experience working with diverse populations
Why People Love Working Here
Meaningful Impact
Every purchase at the Bistro helps support programs that provide meals, reduce isolation, strengthen families, support seniors, create opportunities for youth, and build community resilience.
Supportive Team Culture
You'll work alongside people who care about each other, the community, and creating a positive environment for guests and coworkers alike.
Growth and Learning
Whether you're building hospitality skills, strengthening customer service experience, or exploring careers in social enterprise, you'll have opportunities to learn and grow.
Living Wage Employer
SIRCH is proud to be a certified Living Wage Employer because we believe people deserve fair compensation for their work.
Purpose-Driven Work
Every shift contributes to something larger than yourself.
About SIRCH Community Services
Founded in 1989, SIRCH Community Services is a charitable organization dedicated to creating connection and resilience throughout our community.
We identify community needs and barriers, then develop practical solutions through innovation, partnerships, and social enterprise.
Through our programs, services, and social enterprises, we work every day to strengthen communities, reduce barriers, and create opportunities for people to thrive.
Everything we do is guided by our core values:
- The Ripple Effect
- Can-Do Attitude
- Creative, Out-of-the-Box Thinking
- Levelling the Playing Field
- Collaboration
- Loyalty
At SIRCH, every position matters because every person contributes to our mission.
Work Schedule
This position may include:
- Day shifts (usually Tuesday to Saturday)
- Some evenings
- Weekends
- Holidays as required
Scheduling will be based on operational needs and availability.
A Final Note
· Skills can be taught.
· Kindness, empathy, reliability, and a genuine desire to help others are harder to find.
· If you're excited about this opportunity but don't meet every qualification, we still encourage you to apply.
· SIRCH is committed to creating a diverse, inclusive workplace and welcomes applications from people of all backgrounds, experiences, and abilities.
Join us in creating connection and resilience—together.
Apply today and help turn everyday interactions into meaningful community impact.
Pay: $19.31-$23.00 per hour
Work Location: In person
