Monitoring Station Operator
Huronia Alarm & Fire Security
Midland, ON

Our Monitoring Station Operators handle a wide variety of calls from our customers who have

home and business monitoring services. This role will attract someone who is thorough, has

attention to detail and is able to effectively and efficiently communicate directions in high stress


The Monitoring Station Operators will discuss with our customers basic troubleshooting options

prior to escalating the call to the next level of service. The Operators are responsible for

completing all reports that are required.

The Monitoring Station Operators must have a clean criminal reference check.

Our Full-Time and Part-Time Operators are scheduled around a 24 hour time clock with day,

evening, midnight, and weekend shifts. Schedules are arranged 4 weeks in advance.

Core Duties:
Take ownership of emergency calls and respond according to the standards of procedures

Determine customer’s requirements efficiently and respectfully

Knowledge of standard signals and operating procedures for each signal

Proficiency in verification and dispatching of alarms

Perform basic trouble shooting options with our customers prior to escalating the call to the

next level

Process data changes for customer

Other duties as assigned

High-school graduate or in the process of obtaining Secondary School Diploma

Knowledge of standard signals and operating procedures for each signal is an asset

Excellent communication skills

Ability and proven experience working under pressure in high-stress situations

Ability to show initiative

Clear criminal reference check

Send Resumes to Liz Comuzzi, Human Resources Manager at

Huronia Alarm & Fire Security Inc. is the recognized leader, throughout Central Ontario in the
area of security, monitoring, fire safety and fire suppression, cameras, access control, life safety,
audio, video, low-voltage lighting, structured wiring, lock, key and safe products and services.
Huronia has been a family run business for over 45 years and has offices in Collingwood, Midland,
and Huntsville, Ontario. At Huronia we value all of our 80 team members and their families.
Together as a team, we strive to deliver unrivaled home and business solutions within the
communities that we call our home.