WE ARE HIRING
FULL-TIME & PART-TIME MONITORING STATION OPERATORS
Our Monitoring Station Operators handle a wide variety of calls from our customers who have
home and business monitoring services. This role will attract someone who is thorough, has
attention to detail and is able to effectively and efficiently communicate directions in high stress
The Monitoring Station Operators will discuss with our customers basic troubleshooting options
prior to escalating the call to the next level of service. The Operators are responsible for
completing all reports that are required.
The Monitoring Station Operators must have a clean criminal reference check.
Our Full-Time and Part-Time Operators are scheduled around a 24 hour time clock with day,
evening, midnight, and weekend shifts. Schedules are arranged 4 weeks in advance.
Take ownership of emergency calls and respond according to the standards of procedures
Determine customer’s requirements efficiently and respectfully
Knowledge of standard signals and operating procedures for each signal
Proficiency in verification and dispatching of alarms
Perform basic trouble shooting options with our customers prior to escalating the call to the
Process data changes for customer
Other duties as assigned
High-school graduate or in the process of obtaining Secondary School Diploma
Knowledge of standard signals and operating procedures for each signal is an asset
Excellent communication skills
Ability and proven experience working under pressure in high-stress situations
Ability to show initiative
Clear criminal reference check
Send Resumes to Liz Comuzzi, Human Resources Manager at email@example.com
Huronia Alarm & Fire Security Inc. is the recognized leader, throughout Central Ontario in the
area of security, monitoring, fire safety and fire suppression, cameras, access control, life safety,
audio, video, low-voltage lighting, structured wiring, lock, key and safe products and services.
Huronia has been a family run business for over 45 years and has offices in Collingwood, Midland,
and Huntsville, Ontario. At Huronia we value all of our 80 team members and their families.
Together as a team, we strive to deliver unrivaled home and business solutions within the
communities that we call our home.