ByWard Family Health (BWFHT), formerly University of Ottawa Health Services (UOHS), offers a comprehensive range of services to the University of Ottawa students, faculty, staff, and the general public. BWFHT operates busy clinics open to University of Ottawa students, faculty and staff, other patients registered to a BWFHT family physician as well as members of the general public. We are committed to delivering timely, quality and collaborative assessment, treatment and health promotion, in a supportive and caring environment that is open and transparent to social, ethnic, and income factors.
Under the direction of the Nursing Team Lead, the primary role of the Consult Coordinator is to coordinate and manage incoming and outgoing referral processes at the ByWard Family Health Team (BWFHT) for physicians and allied health professionals (AHP’s).
- Schedule, confirm, cancel, and reschedule all incoming and outgoing referrals for appointments with physicians, clinics, hospitals and other healthcare organizations;
- Book appointments with BWFHT, Family Health Team, allied health professionals;
- Book appointments with private providers affiliated with BWFHT;
- Document all bookings in the EMR, and follow-up with providers;
- Completion of a college program or other specialized courses for medical administration required or an equivalent combination of training and experience;
- Minimum 2 years of experience in a health-related and/or clinical environment;
- Bilingualism (French and English) essential;
- Excellent time management and problem solving skills – able to multi-task & prioritize appropriately;
- Very organized, precise, attention to detail; self directed;
- Typing skills, speed of 45 words per minute with high accuracy;
- Computer literacy: EMR, MS Word, Outlook, Excel, Internet/web;
- Above average knowledge of medical terminology including common specialties, lab and diagnostic tests;
- Knowledge of BWFHT clinical processes and services (an asset);
- Exceptional customer service, communication and interpersonal skills, with a particular emphasis on telephone skills;
- Above average time management and prioritization skills;
- Ability to handle many tasks in short period of time and to juggle tasks as priorities change;
- Excellent attendance.
We thank all applicants for their submissions, only those selected for an interview will be contacted.
BWFHT is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during the recruitment process, please contact us at 613-564-3950.