SeniorConnect Response Worker
Organization: Calgary Seniors
Location: Calgary, Alberta
Employment Type: Full-Time, 37.5 hours/week
Work Arrangement: Hybrid WFH & in office, primarily in-office with limited flexibility for appointments
Reports To: SeniorConnect Team Lead
Compensation: $50,000.00 to $53,000.00
Application Deadline: Until suitable candidate found
About Calgary Seniors
At Calgary Seniors, we believe aging should be filled with connection, confidence, and joy, not barriers, isolation, or endless red tape. We provide practical, human-centered support that helps older adults navigate urgent challenges, access resources, and stay connected to community.
Our culture is built on action, warmth, and innovation. We step up when there is a need, challenge the status quo when better solutions are possible, and prioritize relationships because connection is at the heart of well-being.
About the Role
Calgary Seniors is looking for a SeniorConnect Response Worker to provide fast, effective, and compassionate support to older adults experiencing crisis, heightened risk, or social isolation.
SeniorConnect responds to referrals from community partners, concerned citizens, internal teams, and others who are worried about an older adult. This role provides short-term case management, risk assessment, practical problem-solving, resource connection, and warm referrals to help seniors stabilize urgent situations and move toward longer-term support.
This role often involves working with seniors in moments of vulnerability. It requires strong emotional resilience, sound judgment, creativity, and the ability to build rapport quickly, including through cold calls, home visits, and community-based engagement.
What You’ll Do
In this role, you will:
- Respond quickly to referrals from community partners, concerned citizens, and internal teams.
- Conduct cold calls and build rapport with identified seniors who may be isolated, at risk, or unsure about accepting support.
- Complete psychosocial and risk assessments to identify immediate needs, safety concerns, strengths, and next steps.
- Provide short-term case management support, including safety planning, resource connection, advocacy, and practical problem-solving.
- Address urgent concerns related to health, housing, food security, financial strain, safety, social isolation, and access to services.
- Walk alongside seniors during periods of vulnerability, offering reassurance, clear next steps, and compassionate follow-through.
- Make warm referrals and transfers to longer-term supports within Calgary Seniors, including Outreach, In Place, and Seniors Social Supports, as well as external agencies.
- Collaborate with service providers to coordinate care and reduce barriers for seniors in crisis.
- Support seniors in navigating complex systems such as healthcare, housing, income supports, and community services.
- Maintain accurate, timely documentation in internal systems.
- Track client goals, progress, crisis interventions, referrals, and outcomes for evaluation and reporting.
- Identify service gaps, emerging risks, and systemic barriers, and share frontline insights to support continuous improvement.
- Participate in case reviews, team meetings, debriefs, reflective supervision, training, and agency initiatives.
- Engage with community partners, emergency services, and sector colleagues to strengthen crisis response pathways.
What You Bring
We are looking for someone with:
- A degree or diploma in Social Work or a related human services field.
- Active registration with the Alberta College of Social Workers, or eligibility to register, considered an asset.
- 3+ years of experience in case management, social work, crisis response, system navigation, or human services.
- Strong understanding of senior-specific needs, mental health, social isolation, and community-based systems navigation.
- Experience with crisis response, short-term case management, de-escalation, and trauma-informed support.
- The ability to establish rapport quickly and effectively with potential clients, including those who may be hesitant, isolated, or overwhelmed.
- Strong critical thinking, problem-solving, and judgment in complex or high-pressure situations.
- Strong verbal and written communication, documentation, and planning skills.
- A compassionate, clear, non-judgmental approach to working with clients, families, partners, and colleagues.
- A trauma-informed, strengths-based, person-centered approach to practice.
- Strong organizational and time-management skills, with the ability to manage competing priorities independently.
- The ability to work independently in the field while maintaining strong connection to the team.
- Comfort working in homes, community spaces, and culturally diverse environments.
- Knowledge of seniors-serving community resources in Calgary.
- Comfort using Microsoft Office and digital documentation systems.
- A valid driver’s license, reliable vehicle, and appropriate insurance.
- A satisfactory Police Information Check and Vulnerable Sector Check.
- Legal entitlement to work in Canada.
Working Conditions
This is a full-time role based in Calgary, Alberta. The position is hybrid, with a strong in-office and community-based presence due to client visits, crisis response, documentation, team collaboration, and program needs.
Local travel within Calgary and surrounding areas is required.
Why Join Calgary Seniors?
At Calgary Seniors, your work matters every day. You will be part of a compassionate, creative, and action-oriented team that believes older adults deserve practical support, meaningful connection, and systems that do not leave them behind.
The SeniorConnect Response Worker is often the first point of real support for seniors who are at risk or in crisis. Whether you are knocking on a door, making a warm referral, coordinating urgent support, or simply showing up with care and clarity, your work helps seniors regain control, find hope, and take the first steps toward connection and stability.
How to Apply
Please submit your resume and cover letter to [email protected].
In your cover letter, tell us why this role interests you and how your experience in crisis response, case management, system navigation, social work, or community-based senior-serving work would help you succeed as our SeniorConnect Response Worker.
Calgary Seniors is committed to building an inclusive, respectful, and welcoming workplace. We encourage applications from people with diverse backgrounds, identities, experiences, and perspectives.
Pay: $50,000.00-$53,000.00 per year
Work Location: Hybrid remote in Calgary, AB T1Y 5E1
