Do you love the outdoors, meeting people from around the world, and turning someone’s vacation into the trip of a lifetime? This may be the perfect job for you! We are seeking enthusiastic and friendly individuals to join our team at Banff Adventures.
About the Role
As a Booking & Adventure Agent, you’ll be the face of our store, helping visitors plan unforgettable adventures in Banff and surrounding areas. This is a sales-focused, guest-experience role with plenty of perks and opportunities to get outside.
Roles & Responsibilities
- Engage with visitors in store, over the phone, by email and through our online chat system in a professional manner
- Create and manage bookings made online, in person, and over the phone
- Liaison with suppliers daily
- Handle cash, debit and credit card payments with accuracy
- Create custom itineraries, assist guests with inquiries, and resolving any issues or concerns promptly.
- Assist guests with mountain bike and e-bike rentals by providing advice on equipment, as well as trail recommendations.
- Work as a team to hit team targets as well as create a positive environment for both staff and guests
- Provide knowledgeable advice on Banff, Lake Louise, and surrounding areas
- Clean and maintain a tidy store and bike rental fleet
What We’re Looking For
- Previous sales and/or customer service experience
- Confident communicator who enjoys talking to people
- Passion for travel, tourism, and the outdoors
- Comfortable working in a fast-paced, guest-focused environment
- Strong local knowledge (or eagerness to learn quickly)
- Availability to work weekends and peak season hours
Perks & Benefits
- Complimentary kayak, canoe & paddleboard rentals from the Banff Canoe Club
- Complimentary bike rentals
- Complimentary tours including ATV tours, Helicopter tours, Whitewater rafting and Via Ferrata
- Individual and team commission
- Discount card for BHC restaurants
- Location: You’ll be working in our vibrant Banff store located in the Bison Courtyard, 211 Bear Street, Banff.
- Commitment: We are looking for a full-time booking and adventure agent, ideally someone that is willing to commit until April 2027.
Why Join Us?
This is more than a job; it’s a chance to build skills in sales, tourism, and guiding while living and working in Banff National Park. If you’re energetic, adventurous, and love creating amazing experiences for others, we want to hear from you. Please apply by submitting a cover letter and resume.
Pay: From $20.00 per hour
Benefits:
Application question(s):
- How many years of customer service experience do you have?
- Do you require staff accommodation?
- Do you currently live in the Bow Valley?
- To apply, please write a brief cover letter detailing why you are a great fit for this role. Your application will not be considered without a cover letter, so be sure to share your passion for the outdoors and any relevant experience!
Work Location: In person
