Student Services Coordinator
University of Alberta
Edmonton, AB
This position has a start date of mid-April and an end date of approximately September 30, 2019.

UAI envisions a campus where all students are engaged in learning about the world and understand their potential and responsibilities in a global context. This is achieved through programs and services that:

Welcome international students and visitors, support them in the achievement of their goals and assist in the establishment of their community;
Create opportunities for international and Canadian students to interact;
Facilitate and provide programs to study or work abroad; and
Provide opportunities on-campus and off-campus to learn about global issues and engage in activities to address global challenges.
The Student Services Coordinator (SSC) works with admitted and registered international students, visiting students and research interns with the objective of building programming to engage these populations. Through programs, participants will gain interpersonal, skills to relate and interact with others that will allow them to live, study and work in Canada successfully.

The SSC is primarily concerned with the retention (one of the University’s key performance indicators) of international students once they are attending the University and the recruitment of graduate students through the experience provided to research interns; including, programs that will accomplish the following specific objectives:

Increase international students’ satisfaction with the University by providing opportunities for student engagement and learning both on and off campus.
Assist with programs to build students’ competencies that will allow them to live, study and work in Canada successfully.
Create extra-curricular opportunities that enhance the intercultural competencies of Canadian and international students.
Facilitate the participation of international students in a supportive community.

Delivers inclusive and appropriate programs/events to facilitate interaction and learning between Canadian and international students and which provides all participants (students and volunteers) the opportunity to enhance their interpersonal skills and global citizenship. Events will include local excursions or day/weekend trips outside of Edmonton.
Manages program promotion, operation and evaluation.
Coordinates program/event logistics such as venues, booking group visits, transportation, catering and materials.
Prepares budget estimates for annual programming expenses and is accountable for meeting programming objectives within the approved budget.
Responsible for orientation logistics for visiting and internship programs including the VSCP and cohort programs. Collaborates with respective program coordinators to ensure all arrangements (catering, space) are in place.
Trains and supervises student staff.
Assists all interested international students (in particular, VSCP students) on volunteer opportunities, and other means by which they can integrate with the campus and Edmonton communities.
Finds community organizations for volunteer placements to place students and maintain positive relationships with the organizations.
Liaises with UAI MarComm to develop promotional materials, ensure that the relevant pages of the UAI website are up-to-date and design and implement social media tools to ensure efficient and relevant communication with current students.
Ensures the housing needs of all international students and visitors (cohort programs, research interns, GALD participants) are addressed prior to arrival by providing information regarding on-campus, off-campus or home stay housing and coordinating the placement of students in housing.
Assists any international student (undergraduate, graduate, visiting, research intern) with the resolution of issues arising in relation to their campus residence application.

Post-secondary degree or diploma that includes coursework in program planning, program evaluation, budgeting, and community development.
Must have at least 1 year of experience in staff supervision, programming & event planning and community engagement.
Must have knowledge and experience working with culturally diverse communities and youth utilizing a community youth development approach.
Superior communication skills, particularly intercultural communication skills.
Program & event planning, implementation and evaluation skills.
Ability to work in a team both collaboratively and in leadership roles.
Ability to empower others to complete tasks.
English language fluency required, a second language is a valued asset.
Good knowledge of inclusive community principles and programming.
Knowledge of issues facing students, particularly international students is required.
Knowledge of University of Alberta policies and procedures would be an asset.
Knowledge of international education systems and education cultures would be an asset.
Knowledge of student development theory and adult education principles and training, especially in a cross-cultural dynamic would be an asset.
Computer skills, including PeopleSoft, Microsoft Office suite, desktop publishing, Google (Mail, Calendar, Drive) and internet use.
Applicants must include a cover letter with resume; applications received without a cover letter will not be considered.