About Us
Grinner’s Food Systems Limited, franchisor of Greco Pizza and Capt. Submarine, is proudly Atlantic Canadian owned and operated. Our brands combine traditional recipes with fresh, high-quality ingredients. Our focus is on delivering a consistent and exceptional customer experience across all locations, rooted in operational excellence and franchise support.
Position Summary
The Franchise Business Coach is responsible for leading and supporting the day-to-day operations of multiple Greco and Capt. Sub franchise locations. This role ensures store compliance with company standards, drives performance, builds strong relationships with franchisees and staff, and supports growth initiatives. You will play a critical role in maintaining operational efficiency, food quality, customer service, and adherence to brand standards.
Reports to: VP of Operations
Location: Atlantic Canada
Work Location: In person with travel
Key Responsibilities
Operational Oversight
- Conduct regular store visits to monitor compliance with company policies, food safety, cleanliness, and service standards.
- Identify and resolve operational challenges across franchise and corporate stores.
- Monitor key performance indicators (KPIs) and take corrective action to ensure financial and operational targets are met.
Franchisee Support & Training
- Act as the primary point of contact for franchisee operations support.
- Provide on-site coaching and ongoing training for store managers and staff.
- Ensure consistent implementation of updated manuals, procedures, and brand initiatives.
Policy & Procedure Implementation
- Roll out new operational systems, manuals, health & safety guidelines, and non-negotiable standards.
- Maintain up-to-date knowledge of provincial regulations (including AODA, health and safety, and food handling) and ensure store compliance.
People & Performance
- Support recruitment, onboarding, and performance evaluations for store-level employees.
- Foster a strong service-oriented culture and resolve any escalated customer service or HR issues.
Operational Projects
- Assist with new store openings, system rollouts, and pilot programs.
- Coordinate with cross-functional teams (marketing, purchasing, training) to support campaigns, testing, and strategic initiatives.
Qualifications
- 2–5 years of multi-unit or franchise operations experience in the QSR or fast-casual restaurant sector.
- Proven leadership, training, and problem-solving skills.
- Strong knowledge of food safety standards, labour management, and customer service best practices.
- Excellent communication, organization, and time-management skills.
- Valid driver’s license and ability to travel regularly.
- Experience with POS systems, scheduling software, and food costing is an asset.
Why Join Greco?
- Work with a passionate and growing brand that values tradition and innovation.
- Be a key player in shaping the operations of a leading Atlantic Canadian pizza brand.
- Competitive salary and growth opportunities.
Benefits:
- Health & dental plan
- Employee assistance program
- Company matched pension plan
- Performance bonus
- On-site parking
- Store discount
- Flexible and fun work environment!
To Apply:
Submit your resume and a short cover letter outlining your operational experience and interest in joining the Grinner’s team.
Pay: $65,000.00-$70,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Store discount
- Wellness program
Work Location: In person
