Job Summary
The Industry Programs Coordinator plays a key operational and administrative role in delivering Sunshine Coast Tourism’s (SCT) stakeholder services, industry programs, and events.
Working closely with the Manager, Communications & Industry Partnerships, this position supports tourism operators and partners through onboarding, CRM and Partner Portal administration, business listing support, program coordination, logistical planning, communications assistance, and event delivery. The role also helps strengthen SCT’s presence and partner relationships across the region, particularly in the qathet / Powell River area.
Success in this role requires exceptional organization, attention to detail, strong digital literacy, and comfort working in a remote-first team environment. The majority of work is completed through project coordination, documentation, stakeholder communications, CRM/database administration, and digital systems management, complemented by in-person meetings, outreach activities, workshops, and events.
Duties and Responsibilites
Stakeholder Services
- Support the onboarding of new stakeholders, including CRM setup, Partner Portal orientation, and guidance on adding business listings, offers and packages, events, and brochure racking
- Maintain accurate stakeholder records, business listings, contact information, participation details, and related documentation within SCT’s CRM and digital systems
- Respond to partner inquiries related to program participation, content updates, listings, events, and general support
- Build and maintain relationships with tourism operators and community partners through regular communication and in-person outreach
- Assist the Manager with coordination related to sector partners, including leisure consortiums, film, sport tourism, and meetings/retreats.
Industry Programs and Events Logistics Coordination
- Coordinate logistics, schedules, expenses and materials for SCT’s industry programs
- Maintain program documentation, shared files, templates, calendars, and records
- Track participation, engagement metrics, and program outcomes to support reporting
- Support the execution of industry facing events, including workshops, business meetings and networking events, with responsibilities including:
- Managing registrations, RSVPs, reminders, and attendee communications
- Booking venues, catering, AV equipment, rentals, and supplies
- Preparing event materials such as signage, name tags, agendas, and presentations
- Coordinating event timelines, supplier communications, and confirmation documents
- Supporting day-of delivery, including setup, onsite support, teardown, and troubleshooting
- Preparing post-event summaries, attendance reports, and evaluations
- Organizing and maintaining event files, templates, and administrative resources
- Assisting with budgeting, invoice processing, and expense tracking
- Knowledge of the Sunshine Coast/qathet Region is an asset
Communications and Media Support
- Coordinate logistics for media and influencer FAMs, including bookings, confirmations, and itinerary preparation
- Assist in gathering assets, support materials, and operational details for media visits
- Help maintain media contact lists and support tracking of media coverage
- Prepare presentations, spreadsheets, handouts, and reports as requested
- Preparing and distributing industry newsletters and partner updates
Qualifications
- 3+ years of experience in project coordination, program administration, tourism, communications, community engagement, or a related field.
- Exceptional organizational and administrative skills, with experience managing multiple priorities, stakeholder communications, records, calendars, and digital systems simultaneously.
- Demonstrated success working independently in a remote or hybrid environment, including proactive communication, self-management, and collaboration through virtual platforms.
- Strong digital fluency, with confidence working in a cloud-based, remote-first environment where meetings, calendars, files, documents, project management, stakeholder records, and day-to-day collaboration are managed digitally. Proficiency with Google Workspace, virtual meeting tools, and online calendars is required; experience with CRM and project management systems is an asset.
- Ability to work with sensitive or confidential information with professionalism and discretion.
- Commitment to reconciliation, accessibility, inclusion, and respectful community engagement.
- Ability to work occasional evenings or weekends during events or activations as required.
- Valid driver’s license and access to a vehicle.
- Valid passport and ability to travel within the Sunshine Coast and the broader region, including BC and Washington State.
- Work Environment: This is primarily a remote position best suited for someone who thrives in a home-office environment. Because Sunshine Coast Tourism operates without a centralized office, the successful candidate must be a self-motivated, independent worker who is comfortable managing their own schedule and staying connected with a distributed team. However, the position requires local knowledge, regional relationship building, and in-person participation 2 to 3x/month for meetings, events, and stakeholder activities. For this reason, the successful candidate must reside within the Sunshine Coast Tourism region (from Gibsons and Sechelt to Powell River / Lund, British Columbia).
Pay: $50,000.00-$54,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Wellness program
- Work from home
Work Location: Hybrid remote in Powell River, BC
