Job Description
As a Lead Barista at Forno Cultura, you will be both the coffee craft expert and a team leader on the floor. You’ll embody our brand promise by creating a refined yet inviting environment, ensuring every beverage meets our high standards while guiding and supporting your fellow baristas. This role blends coffee mastery, hospitality, and leadership in a fast-paced, high-quality setting.
Key Responsibilities
Coffee Leadership & Craft
- Prepare and serve coffee and beverages to Forno Cultura’s exacting standards, ensuring consistency and quality.
- Act as the in-house coffee expert, mentoring baristas on brewing techniques, latte art, and equipment care.
- Oversee daily calibration of machines and grinders to deliver optimal flavor profiles.
- Monitor beverage presentation and taste, ensuring every cup aligns with our brand’s standards.
Brand Look and Feel
- Maintain the visual presentation of the bar and beverage stations, ensuring cleanliness and organization.
- Set up and refresh product displays and merchandising throughout the day.
- Ensure product tags, pricing, and labels are accurate and clear for guests.
Hospitality & Guest Experience
- Greet every guest warmly, offering knowledgeable recommendations on beverages and food pairings.
- Deliver prompt, attentive, and genuine service, fostering connection and trust with guests.
- Handle guest concerns with professionalism and care, resolving issues effectively and gracefully.
Team Leadership & Training
- Lead by example on the floor, supporting baristas and FOH team members to ensure seamless service.
- Provide on-the-job coaching and share coffee knowledge to develop team confidence and skills.
- Communicate clearly and effectively with management and team members via Slack, email, and in-person updates.
Operational Excellence
- Oversee daily bar operations, including opening, closing, and cleaning procedures.
- Monitor product and supply levels, restocking proactively and communicating needs to supervisors.
- Ensure adherence to food safety and workplace safety guidelines at all times.
- Support management in maintaining efficiency and smooth workflows during peak hours
Accommodations are available upon request for candidates participating in all aspects of the recruitment process.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- Discounted or free food
- Store discount
Experience:
- Customer service: 2 years (required)
- BARISTA: 3 years (required)
- hospitality : 2 years (required)
Licence/Certification:
Work Location: In person
