Responsibilities:
- Deliver exceptional customer experience on all interactions by exercising excellent communication skills and understanding customer needs and expectations.
- Learn and maintain solid product knowledge on manufacturer-specific vehicles and manufacturer-specific rebate, finance and incentive programs
- Maintain current knowledge of third-party financing options and be able to present such options to customers.
- Ensure that all work performed is thorough, accurate and completed in a timely fashion. This includes the preparation of all documentation, contracts etc. related to the sale/lease of vehicles, accessories and warranties.
- Maintain all reports and records as may be required.
- Keep customers updated by phone as to the progress of their vehicle’s delivery.
- Establish and maintain strong and professional working relationships with finance companies, banks, manufacture financing centre and suppliers.
- Establish and maintain a cooperative and professional relationship with sales management and staff.
- Ensure that all sale documents and registration are completed accurately and in full compliance with store policies and OMVIC.
- Promote and sell products to protect customer investment, such as vehicle warranties, protection packages and insurance.
Requirements:
- Must have 2-3 years of Financial Services Management or Sales experience within the automotive industry.
- Outgoing and a positive attitude with strong communication skills, both written and verbal.
- Proven ability to deliver exceptional customer service.
- Excellent time-management and organizational skills.
- Ability and willingness to be flexible under changing conditions.
- Proficiency in influencing, negotiating and problem-solving.
- Ability to work well under pressure, multi-task and prioritize to meet deadlines/targets.
- Ability to work independently and as part of a team.
- Must have valid OMVIC license.
- Experience with Dealership Management Systems considered an asset, but not required.
- High school diploma or equivalent.
- Knowledge of leasing and financing of vehicles.
- Valid Ontario G Driver’s Licence.
- Ability to work flexible hours and weekends.
Job Type: Full-time
Pay: $70,000.00-$100,000.00 per year
Benefits:
- Dental care
- Life insurance
Application question(s):
- WHERE HAVE YOU WORKED AND FOR HOW LONG
- DO YOU HAVE A OMVIC LIC
Work Location: In person
