Location: Mallorytown
Work Arrangement: On-Site
Status: Full-time, permanent
Existing Vacancy: New position
About Country Roads Community Health Centre
Country Roads Community Health Centre is a not-for-profit organization funded by Ontario Health and the Ministry of Health. Since 1988, we’ve provided equitable, client-centred care to rural communities in Eastern Ontario.
Our interdisciplinary team offers services such as primary care, chronic disease management, health promotion, system navigation, and outreach working with community partners to meet local needs and support healthier communities.
The Opportunity
The Medical Secretary provides comprehensive administrative and reception support to the primary care team at our Mallorytown satellite site. This role combines front‑desk reception with medical secretarial functions, including referral coordination, diagnostic testing, appointment management, and client record maintenance.
The Medical Secretary plays a central role in supporting timely access to care, efficient clinic operations, accurate documentation, and a welcoming client experience, while maintaining strict confidentiality and compliance with organizational policies and procedures.
Key Responsibilities
· Provide friendly, professional reception to clients and visitors, in person and by phone
· Answer and appropriately direct calls using a multi‑line telephone system, including redirecting to triage or clinical staff as required
· Register clients, complete check‑in procedures, and coordinate new client intake registration and scheduling as designated
· Monitor daily schedules and waiting room flow to support smooth and efficient clinic operations
· Complete appointment reminder calls and support effective clinic flow
· Coordinate specialist and diagnostic referrals, including tracking pending referrals and investigations to ensure timely follow‑up
· Act as a liaison between the primary care team, external providers, and clients, providing clear instructions regarding tests and procedures
· Maintain accurate client records, manage chart transfers, and compile and release records in accordance with privacy legislation
· Complete insurance, medical claim forms, and other required documentation; manage incoming and outgoing mail
· Support clinic operations and organizational responsibilities by maintaining supplies, participating in meetings and quality improvement initiatives, and complying with all legislated and organizational policies
Qualifications
- Secondary school diploma required
- Post‑secondary education in Office Administration or Medical Office Administration, or equivalent experience, preferred
- Minimum two (2) years of office experience, preferably in a healthcare setting
- Medical Secretary and/or medical transcription training considered an asset
- Experience with multi‑line telephone systems
- Strong computer skills, including electronic medical records
- Excellent organizational skills and strong attention to detail
- Ability to work independently and collaboratively within an interdisciplinary team
- Flexibility to work across CRCHC sites, including satellite offices as needed
Compensation & Benefits
Compensation: $40,200 to $48,200
Benefits: Health & dental plan, HOOPP, health spending account, comprehensive leave benefits
Schedule: 35 hours/week
Pay: $40,200.00-$48,200.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Work Location: In person
