Operations Coordinator
The Great-West Life Assurance Company
Concord, ON
Our Story

We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.

Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.

Role Description

This administrative role ensures all regular daily office functions are accomplished. This role will be accountable for the compliance support functions (ie Securities/Quadrus branch file). They will work in close partnership with the Regional Support Coordinator, as well as the Sales Support Manager / Regional Sales Support Manager.

Support greater team/office with day to day sales support and operations functions
Provides administrative support duties to local team, including general office and premise responsibilities
Support office compliance measures as required

Accountabilities:
Key point of contact for business with customers at reception, on the phone and through general email
Provides mail, fax & courier support to office, along with general office oversight (MFD, supplies, troubleshooting, etc.)
Support the on-boarding & termination process for staff and advisors (keys, badges, SARs, setup, troubleshooting, desks)
General business support (forms, inquiries, find an advisor)
Performs CE credit processing (number, send out, file, etc); Added consideration for QC
Performs basic reporting for management and team as required
Manages day-to-day office expenses (ie. Bell, Shred It)
Contributes towards the planning and execution of business events such as meetings and conferences
Monitors daily the processing and movement of money
Ensures compliance by auditing branch files
Corresponds, coordinates and interacts with contractors and maintenance department
Works and collaborates with peers across various roles, regions and teams to ensure organizational goal attainment
Identifies areas of opportunity for improvement and collaborates process improvements
Shares ideas and best practices in the spirit of continuous improvement and growth

Qualifications and Competencies:
Business acumen and understanding of the operations of a sales organization
Operations or Sales Support related experience within Financial Services
Post secondary education required
Ability to read, write and speak Mandarin is an asset, but not required
Critical thinking skills with an aptitude for new ways of working
Skilled at building strong, collaborative relationships with multiple business partners across the region and country
Strong written, verbal and virtual communication skills
Strong passion for working in a high performance, fast-paced sales environment
Ability to work well within a diverse team environment as well as a strong ability to work well independently
Self-starter who has the ability to be nimble and change direction when needed
Strong organizational skills, with the ability to juggle multiple priorities and meet deadlines
Work with the team to ensure all roles are clear on how to put “the customer at the centre of what we do”
Ability to succeed and work well under pressure
Ability to work well with different personality styles
Strong negotiation and influencing skills (ie. Prioritizing tasks with different team members) ability to adapt in an ever changing business environment
Ability to prioritize activities to drive highest business impact

Discover your opportunity….Apply today!

Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness in our head office facilities. If you’d like to join our team submit your information online and introduce yourself.

Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.