Monday - Friday, 8:30 am - 4:30 pm
Education Level Bachelor's degree in Computer Science, Business or a related field of study
Career Level Requires 2 years of relevant experience.
Should the successful applicant be a Unifor Unit 1 bargaining unit member, who meets the eligibility conditions of Article 19.02 of the Unifor Unit 1 Collective Agreement, then the Limited Term Assignment will be defined as a Career Growth Opportunity in accordance with Article 19 of the Unifor Local 5555 Unit 1 Collective Agreement.
McMaster University Continuing Education is a leader in continuing education through accessible programs and superior learning experiences for individual professionals and companies. With over 4,000 students, McMaster Continuing Education offers over 300 courses, to meet the needs of Canadians locally and around the world.
The Business Systems Analyst (I) will use a variety of specialized skills to support Continuing Education’s information technology systems and related business processes. The position will be responsible for supporting Continuing Education’s new CRM system, as well as trouble shooting system problems and recommending solutions. The position will also be responsible for creating and maintaining queries, dashboards, and reports. A strong knowledge of relational databases and the ability to adapt quickly to new technologies and changing business requirements are critical for the role.
The Business Systems Analyst (I) acts as a technical and consulting resource for routine and moderately complex issues related to various University departments and units with respect to the implementation and maintenance of information technology systems. Supports the University's academic and administration departments by acting in a functional capacity in all phases of the Project Life Cycle for components of medium to large projects, including post-production support and ongoing maintenance. Continuously gains an understanding of the University's operations and processes and how systems are used in support of those operations. Works under routine supervision without frequent reference to others and uses minor discretion to resolve various problems and inquiries. Specific instruction is given and work is frequently reviewed.
Purpose and key Functions:
Elicit requirements using interviews, document analysis, requirement workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
Analyze information needs and functional requirements and deliver artifacts such as functional requirements, business process models, use cases, screen and interface designs, test plans and test cases.
Critically evaluate information gathered from multiple sources to distinguish user requests from the underlying true needs.
Take ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing system resolutions, including workarounds.
Provide Level III post implementation support to users regarding functional issues.
Participate in all phases of testing including, but not limited to, system, integration, acceptance, regression, and performance.
Work with the development team to determine technical approaches and technical risks for project testing.
Develop requirement specifications according to standard templates, using natural language.
Prepare and assist other testers with the creation of test cases.
Identify and manage defects identified during all phases of a project.
Review test cases created by testing team members to ensure that the test cases adequately define the business processes.
Resolve problems in the test, production implementation, and post-implementation phases in coordination with other technical and business groups.
Develop simple queries using basic Business Intelligence tools.
Review systems, processes, and information and provide recommendations to supervisor.
Serve as the conduit between the Project Management Office and development teams through which requirements flow.
Liaise between the technology and support teams.
Communicate project, issue, and system status to the Lead and Project Manager.
Communicate testing results to other stakeholders.
Facilitate effective dialog between technical staff.
Interact with and exchange information with colleagues.
Follow a test script and document defects.
Prepare and review recommendations and other project initiation documents.
Prepare and review end user and operations documentation, training materials, and timelines.
Maintain information technology process flow, methodology, and control documentation.
Work with the Lead and Project Manager to prioritize and schedule issues resolution.
Plan, schedule, and monitor own work within short time horizons.
Organize individual time, work and resources to accomplish objectives in the most effective and efficient way.
Understand and use appropriate methods, tools, and applications to complete work tasks.
Demonstrate a rational and organized approach to work and identify development opportunities.
Absorb technical information when it is presented systematically and apply it effectively.
Use measurement methods to monitor progress toward goal attainment, tenaciously working to meet or exceed those goals, while deriving satisfaction from the process of goal achievement and continuous improvement.
Ensure that the internal and external customer perspective is a driving force behind decisions and activities.
Follow service practices that meet customers’ and University needs.
Interact with others in a way that gives them confidence in one’s intentions and those of the University.
Work collaboratively with others to achieve departmental and institutional goals.
Actively participate as a member of a team to move the team toward the completion of goals.
Perform a range of varied work activities in a variety of structured environments.
Successfully engage in multiple initiatives simultaneously.
Apply and enforce department change control policies and procedures.
Acquire and maintain a basic understanding of Business Intelligence and Data Warehousing principles.
Read and understand complex Business Process Diagrams and develop basic (Level II) models.
Read and understand a complex project plan and develop simple project plans.
Remain current with relevant development and project methodologies.
Remain current with security policies and procedures and work with System Administrators to implement security changes.
Remain current with the different levels of testing and develop simple use cases and test scripts.
Strong knowledge and experience with query and report writing
Thorough understanding of relational databases
Excellent analytical and problem-solving skills
Strong ability to prioritize tasks and meet deadlines
Proficient in the use of Excel and Access
Familiarity with Mosaic Campus Solutions and PS Query is an asset
Experience supporting CRM systems is an asset
Overtime may be required during high volume periods throughout the year.
How To Apply
To apply for this job, please submit your application online.
Employment Equity Statement
McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.
The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.
The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.
As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.
Job applicants requiring accommodation to participate in the hiring process should contact:
Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
Faculty of Health Sciences HR Office at ext. 22207, or
School of Graduate Studies at ext. 23679
to communicate accommodation needs.