Job Summary
A Service Scheduler manages and coordinates service requests, dispatches field technicians or engineers, and serves as the primary liaison between customers and the service team . The role requires optimizing daily schedules to maximize efficiency, reduce travel times, and meet client SLAs.
Key Responsibilities:
- Dispatch & Routing: Evaluate technician skill sets, geographic locations, and current workloads to assign and dispatch the most appropriate personnel for each job.
- Customer Communication: Act as the face of the company by taking inbound service calls, booking appointments, following up on satisfaction, and providing status updates.
- Schedule Optimization: Adjust routes and schedules to balance priorities, handle emergency service calls, and minimize operational downtime.
- Documentation & Tracking: Input job details into company databases, manage work orders, and generate activity reports for service management.
- Inventory & Resource Coordination: Verify that technicians have the necessary tools, parts, and equipment before arriving at the job site.
Indeed +4Qualifications & SkillsTechnical
Experience: 1-3 years of experience in customer service, heavy call-volume environments, or a technical/field service field.
- Software Proficiency: Strong familiarity with scheduling software, CRM platforms (like Salesforce), or Enterprise Resource Planning (ERP) tools.
- Problem-Solving: Ability to think critically on your feet to resolve scheduling conflicts and accommodate unexpected delays.
- Communication: Clear, professional verbal and written communication to effectively manage expectations with clients and internal staff.
Pay: $20.00-$22.00 per hour
Benefits:
Application question(s):
- Describe a time when you had to manage multiple urgent scheduling changes or customer issues at once. What steps did you take to prioritize, communicate, and resolve the situation?
- What scheduling, dispatching, CRM, or ERP software have you used in previous roles, and how did you use those tools to improve efficiency or customer service?
- This role involves high call volumes, shifting priorities, and coordinating technicians in real time. What strategies do you personally use to stay organized and maintain accuracy under pressure?
Work Location: In person
