Job Summary
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries and provide information regarding hotel services, local attractions, and amenities.
- Operate phone systems to manage incoming calls and assist guests with reservations or requests.
- Maintain accurate records of guest information, room availability, and billing details.
- Address any guest complaints or concerns promptly and professionally to ensure satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for new arrivals.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
Qualifications
- Previous experience in hospitality or customer service.
- Proficiency in phone etiquette and handling phone systems effectively.
- Proficiency with office 365.
- Willing to learn multiple booking programs.
- Strong guest service skills with a focus on creating positive experiences for visitors.
- Excellent organizational skills with the ability to multitask in a busy environment.
- A friendly demeanor with strong interpersonal skills to engage with guests and team members alike.
- High school diploma or equivalent.
Job Types: Full-time, Part-time, Permanent
Pay: From $18.50 per hour
Benefits:
- Discounted or free food
- On-site parking
- Store discount
Work Location: In person
