Job Summary
We are seeking an energetic and dedicated Customer Service Associate to join our small business! In this role, you will be the frontline ambassador for our company, providing exceptional support to customers and helping them find inspiration with our products. Product knowledge of paper-crafting, attention to detail, and good communication skills will be highly valued.
Duties
- Engage with customers via phone, and in-person to address inquiries, resolve issues, and provide product and/or service information
- Utilize strong communication skills to ensure clear, friendly, and professional interactions with all customers
- Perform accurate order fulfilment for online orders and shippping once onboarded
- Use of technology including point of sale software, payment processing, spreadsheets and other inventory management software
- Inventory management including receiving/verifying shipments, pricing and merchandising
- Assist in promoting additional products or services through effective upselling techniques tailored to customer needs
- Maintain excellent phone etiquette by demonstrating patience, active listening, and professionalism during every interaction
- Collaborate with team members to share insights, improve processes, and ensure consistent service quality
- Opportunities to travel for on-site weekend events a few times per year
Requirements
- Proven experience in customer service roles or related fields with a focus on communication excellence
- Ability to work weekends
- Reliable transportation
- Strong data entry skills with attention to detail and accuracy
- Excellent analysis skills to interpret customer data and identify sales opportunities
- Demonstrated ability in sales or upselling techniques to maximize revenue opportunities
- Exceptional communication skills with a friendly demeanor and strong phone etiquette
- Ability to work efficiently in a fast-paced environment while maintaining professionalism
- Knowledge of paper-crafting products and techniques is an asset but must be willing to learn about products to assist customers
Shifts:
- 7 hour shifts Tuesday - Friday (approx 3 days per week)
- 5 hours on Saturday at least once monthly
Join us as a Customer Service Associate and become part of a vibrant team committed to delivering outstanding service! Bring your enthusiasm, communication prowess, and crafting skills to help us create memorable customer experiences while growing your career in a supportive environment.
Pay: $17.60-$23.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
Work Location: In person
