Clinic Office Manager
Owen Sound Family Health Organization
Thornbury, ON

Are you looking for a team that appreciates your input? Strong team player? Are you a caring professional with empathy for and connection with people? If so – we want to meet you!

Clinic Office Manager

The Clinic Office Manager is accountable for directing and managing clerical and support staff of the clinic, meeting with physicians to ensure their needs are supported, completing quality assurance assignments and ensuring efficient staffing coverage is in place.

PRIMARY RESPONSIBILITIES:

  • Develop and empower an engaged, cohesive and collaborative team that is service-driven and focused on establishing an exceptional patient experience
  • Lead continuous improvement programs in the clinic with all clerical and support staff.
  • Participate and manage programs to monitor, evaluate and improve the quality of services provided by the clinic.
  • Make independent decisions and practices sound judgment in response to requirements in accordance with accepted standards of nursing practice.
  • Responsible for the recruitment, orientation, performance management and training of employees as required.
  • Monitor and evaluate staff compliance with the clinic policies and procedures.
  • Ensure that clinic policies and procedures are updated and conform to standards.
  • Perform other duties as assigned.

SKILLS, ABILITIES AND QUALIFICATIONS:

  • Demonstrated leadership managing a medical office.
  • Demonstrated effectiveness in change management and staff engagement.
  • Ability to multi-task, set priorities and demonstrate accountability.
  • Experience managing in a unionized workplace.
  • Demonstrated strong commitment to quality, patient safety, best practices and innovation.
  • Experience using process improvement tools (LEAN).
  • Excellent critical thinking, interpersonal, and communication skills.
  • Injection and Immunization Certification.
  • Nursing education an asset.

Job Type: Full-time