Who We Are
We’re NFP, a 4x Best Places to Work award winner in Business Insurance for 2017-2020, and a recognized Elite Agency award winner. We’re a leading Insurance Broker and Consultant that provides Property & Casualty, Employee Benefits, Retirement, and Individual Private Client solutions to help our clients reach and realize their goals because we believe business is personal.
Exceptional businesses have extraordinary needs and some of our specialty programs include the following: Aviation, Cyber, Construction, Energy, Environmental, Life Sciences, Manufacturing, Natural Resources, Private Equity, Sports & Entertainment, and Transportation.
Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit https://NFP.ca.
The Role at NFP
We’re looking for an Account Manager to interact with clients on a day-to-day basis while developing and maintaining relationships with both client and carrier representatives. They will work with a producer preparing applications, specifications, and marketing strategy for new business as well as the renewals of an assigned book of business with some degree of supervision and approval from their Supervisor. More specifically, the AM will:
Provide professional and prompt customer service including phone, email, and walk-in inquiries on new and existing client accounts, including client questions on topics such as coverage, billing, reporting of claims, audits, etc.
Generate revenue growth opportunities by identifying needs for additional lines of coverage, cross-selling internally to other P&C lines, Group Benefits, and Wealth Management departments, and generating referrals for new opportunities.
Be the lead in maintaining positive, long-term relationships with the clients, insurance carrier representatives, and NFP staff.
Knowledge, Skills, and/or Abilities:
Highly organized with exceptional verbal and written communication skills.
Self-confident to make sound independent decisions.
Ability to successfully interact with a variety of people and function well both in a remote team environment autonomously.
Customer-focused to establish and maintain effective relationships
Ability to prioritize multiple tasks to meet deadlines
Must be able to read, analyze and reconcile financial reports
Possess strong analytical and problem-solving skills
Sharp attention to detail with excellent decision-making skills
Flexibility and adaptability to changing priorities, deadlines, and technology.
Education and/or Experience:
Typically, more than 3 years of industry and product line experience – broking or underwriting
Extensive experience in the placement of Mid-Market risks - (large construction, manufacturing, etc.) on accounts that generate $25,000 and greater in premium.
Extensive insurance carrier relationships
Excellent computer skills expected and EPIC fluency an asset
Experience in Microsoft Office products, specifically Word, Excel, and Outlook
Certificates, Licenses, Registration:
RIBO License in good standing required
Professional insurance designation preferred (such as CAIB, CIP, CRM, etc.)
What We Offer
A competitive compensation package including group health and dental benefits starting from day one, flexible leave days, RRSP matching, and continuing education
Opportunities to grow as an insurance professional and advance career
A Focus on Health & Wellness with an excellent EAP program
Motivating work atmosphere
Strong relationships with our markets
A global team of insurance experts focused on client retention, growth, industry innovation, and teamwork
NFP and You... Better. Together.
NFP has a strong commitment to a diverse & inclusive workplace. We understand the value of a workplace where every employee has what they need to reach their full potential. We welcome and encourage applications from all qualified candidates.
Internal Applicants: If you are a current NFP employee with access to the employee portal, please apply by navigating in the PeopleFirst Portal: Menu > Myself > View Opportunities (under My Company)
COVID-19 Update: Please note in some locations we’ve activated work-from-home plans for our offices. Standard operating hours generally remain intact for offices in the remote environment. We continue to stand ready to serve the needs of our clients.