The Brink’s National Client Services (BNCS) department is dedicated to putting the customer at the centre of everything we do while ensuring we deliver best in class customer experiences! We are looking for individuals to join our team who are passionate about customers, like to solve problems and offer effective
solutions.
Availability: Must be available to work flexible hours on BOTH Saturday and Sunday + one weekday shift
This position must be in the office in Etobicoke every shift.
Location: Etobicoke Ontario (100% in office. There is no remote option for this position)
Key Responsibilities:
Handle inquiries from our internal and external customers relating to our products and services via phone and email
Trouble shoot technical issues with both customers and crew members on a wide range of issues critical to business continuance
Engage with a variety of internal partners to find timely resolution on customer requests and concerns
Work within a specified framework and processes to diagnose and resolve issues
Execute the delivery of specific reports through the day
Be engaged to support adhoc projects and be the primary point of contact for customer outreach
