Shelter Support Worker
Competition posting date:
Competition closing date:
Community and Social Services Department, Housing Services, Community and Family Shelters Branch
CUPE 503 Inside/Outside
$28.506 to $33.353 per hour (2019 rates of pay)
Community and Social Services
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
The Shelter Support Worker (SSW) works within a multi-disciplinary setting using a consultative and team
approach to provide support and services to families, couples and individuals who are homeless within the
City of Ottawa's Family Shelter to ensure a safe and secure living/working environment, to support the
stabilization and implementation of the Client Service Plan.
Education & Experience
Completion of Grade 12.
Minimum of one (1) year relevant experience is required in a social services setting.
- Experience and formal training combined with demonstrated performance and ability may substitute for
stipulated academic requirements.
Language, Certificates & Licenses
The successful candidate will be required to complete a Police Record Check to the City of Ottawa’s
Various language requirements, locations may require English, French or Bilingual competencies.
French oral, reading, writing required
English oral, reading, writing required
- Community resources
- Issues affecting homeless persons, families and women fleeing abuse
- Strong knowledge of Ottawa's shelter system and supporting agencies
- Social services agencies and programs
- City of Ottawa policies and procedures, departmental policies and procedures
- Case management process for shelters
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
Competencies & Skills
- Prioritize multiple tasks in an organized fashion
- Manage potentially volatile situations/crisis intervention
- Positive role model
- Effective interpersonal skills in a multi-cultural environment
- Make informed decisions and provide rationale
- Work independently and as part of a team, with limited supervision
- Computer skills in Microsoft Suite.
If this opportunity matches your interest and profile please apply online by using the "Apply"
button. If this is your first online application please refer to our resources on how to apply for jobs online.
We thank all candidates for their interest, however, only those selected to continue in the selection process
will be contacted.
The City of Ottawa is committed to providing quality services by establishing a qualified workforce that
reflects the diverse population it serves. The City encourages applications from all qualified individuals.
Accessible formats and communication supports are available upon request. Please contact the
HR Service Centre at 613-580-2424, extension 47411.