Intertidal Services Inc. is a CARF-accredited organization providing person-centred, trauma-informed supports to children, youth and adults with complex needs. Our work is grounded in quality, accountability and a commitment to continuous improvement.
We are seeking a Senior Key Support Worker to join our leadership team. This role is ideal for a strong, values-driven leader who is looking to balance people leadership, operational oversight and quality service delivery within a collaborative environment.
What We Offer
· Hourly, full-time position
Monday 9am - 5pm
Tuesday 11am-7pm
Wednesday 12pm - 10pm
Thursday 11am - 7pm
Friday Off
Saturday Off
Sunday 11am - 5pm or 1pm - 9pm
· After hours on-call rotation (average 8 on-call shifts a month - evenings and one weekend a month) within a supportive and experienced on-call team
· Health Spending Account
· Comprehensive internal training, including and not limited to:
o SIVA (Supporting Individuals Through Valued Attachments)
o Mental Health First Aid
o Trauma-Informed Care
· A collaborative management team focused on supporting each other and achieving strong outcomes.
Key Responsibilities
· Provide leadership and oversight to a caseload of programs, ensuring high-quality person-centered service delivery.
· Support and coach employees including performance management, mentorship and team development.
· Maintain strong communication and supportive relationships with Individuals, families/guardians, staff and external professionals.
· Ensure all documentation, programming and reporting meet organizational and regulatory standards.
· Monitor program quality through audits
· Align staffing and service delivery with Individual needs while maintaining operational and budget expectations.
· Ensure compliance with Occupational Health and Safety practices across programs.
· Collaborate with internal teams and community partners to support coordinated and effective services.
- Ability to fill shifts when required outside of regular rotation hours in a frontline supportive role.
Qualifications
· Diploma in social work or human services
· 1-4 years of leadership experience in a related field
2-5 years of experience working frontline with Individuals with complex needs.
· Strong organizational, communication and leadership skills
· Experience in case management and community-based services
· Excellent documentation and report writing abilities
· Knowledge of FSCD, PDD/FMS and CFS systems is an asset
· Knowledge of employment standards and human rights legislation is an asset
Additional Requirements
· Ability to travel to and from Spruce Grove, Alberta
· Commitment to ongoing professional development
How to Apply
If you are interested in joining a collaborative and purpose driven team, we encourage you to submit your resume and cover letter. We also encourage applicants to explore our website to learn more about the organization prior to applying - https://intertidalservices.com/
We appreciate all applications; however, only candidates who have successfully completed in full the screening question and are selected for an in-person interview will be contacted. Intertidal Services values diversity and is committed to creating an inclusive environment for all employees.
Job Types: Full-time, Permanent
Pay: From $58,240.00 per year
Benefits:
- Casual dress
- On-site parking
- Wellness program
Application question(s):
- Do you have any Case management/program oversight experience?
- Do you have availability for schedule and on-call rotation?
- Do you have reliable transportation?
- Do you have a Diploma in Social Work or another Human Services field?
Experience:
- Complex Needs: 5 years (required)
- Leadership: 1 year (required)
Licence/Certification:
- Class 5 Licence (required)
Work Location: In person
