9-1-1 Police Dispatcher - INVENTORY
Government of Canada
Surrey, BC
Royal Canadian Mounted Police - Operational Communications Centre
Courtenay (British Columbia), Kelowna (British Columbia), Prince George (British Columbia), Surrey (British Columbia)
PO-TCO-01 - CM equivalent: LES-TO-01
$51,673 to $60,453
For further information on the organization, please visit Royal Canadian Mounted Police

Closing date: 31 December 2018 - 23:59, Pacific Time

Who can apply: Persons residing within a 250 km radius of Courtenay, Kelowna, Prince George and Surrey (British Columbia).
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

PLEASE NOTE, ONLY ONLINE APPLICATIONS WILL BE ACCEPTED.

To submit an application online, please select the button "Apply Online" below. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Please contact the International Credential Evaluation Services as soon as possible to initiate the evaluation process http://www.cicic.ca/

Proof of your Canadian Citizenship will be requested and must be provided during the selection process. The original of one of the following documents must be provided for verification:
  • Birth certificate
  • Valid Canadian Passport
  • Citizenship Card
  • Certificates of Retention
  • Citizenship Certificate
  • Naturalization Certificates (issued prior to 01-01-1947)
  • Registration of Birth Abroad Certificates (issued between 01-01-1947 and 02-14-1977)
Work environment
The RCMP is seeking applicants who are detail oriented, multitaskers and dedicated people that want to help serve the public and protect our police officers.

9-1-1 Police Dispatchers provide services that support both the public and police officers by collecting information and coordinating assistance. 9-1-1 Police Dispatchers are the “voice” on the phone when you call for help. They also help support our police officers to carry out their work in communities across British Columbia.

Are you someone that is…
  • Detail oriented
  • Passionate about serving the public and helping others
  • Can juggle multiple tasks at one time
  • Resourceful and organized
  • Seeks new challenges and is open to change
  • Listens well and communicates effectively
Submit your application to become a 9-1-1 Police Dispatcher.

What does the work involve?
  • Every Call is important. 9-1-1 Police Call-Takers answer calls for help from the public. They are the first person the public speaks to when they call the police for help.
  • Coordination is key. 9-1-1 Police Dispatchers are the lifeline for police officers. They dispatch police officers to the scene, monitor the police officer’s status to keep them safe and coordinate additional police resources when needed.
  • 9-1-1 Police Dispatchers make a difference. 9-1-1 Police Dispatchers assist the public when they are facing a crisis and protect our front line police officers.
You don’t need to wear a uniform to make a difference!

Training Program
During our eight-month training program, we provide you with the skills to become a 9-1-1 Police Dispatcher. When you participate in the operator training program, you are hired as an employee and are offered full-time salary for the duration of the training program. The training consists of theory, classroom and on-the job training.

Work Schedule
The 9-1-1 Police Dispatch Centres operate 7 days a week, 24 hours a day. You will be required to work irregular hours (mornings, evenings, weekends, and statutory holidays). Shift work is required and valued.

Conditions of Employment
  • Security clearance which includes a criminal background check.
  • Medical clearance which includes audio, psychological and medical standards for the positon.
For additional conditions of employment please refer to the job poster.

The Application Process
Step 1 - Submit your application
Step 2 - Skills testing
Step 3 - Interview
Step 4 - Reference Check, Security Clearance and Medical Assessment
Step 5 - Candidate selection and begin paid training program

Apply now to become a 9-1-1 Police Dispatcher.

Intent of the process
Anticipatory. When you apply to this selection process, you are not applying for a specific job, but to a pool for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Once established, the qualified pool will be valid for a period of one year and may be extended.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Notification regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program could be appointed to a determinate (term) appointment at the TCO-01 group and level.

Only the TCO-01 Trainees who successfully complete the training program* will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level.
  • The Training Program is comprised of in-class training followed by field coaching. The duration of the training program varies according to the location of the position.
Positions to be filled: Number to be determined

Information you must provide
Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
EDUCATION
A secondary School Diploma or employer-approved alternative.

Degree equivalency

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)
Assets
1. Experience providing advice or services to the public.

2. Experience working in an environment that requires multitasking*.
  • Multitasking is defined as the performance of multiple tasks at one time. This job requires a person who is good at multitasking.
The following will be applied / assessed at a later date (essential for the job)
English essential

Information on language requirements

ABILITY*
1. Ability to read full written paragraphs and accurately enter that text word-for-word using a keyboard. (Keyboarding)
2. Ability to read written data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard. (Data Entry-MT)
3. Ability to hear audible data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard. (Data Entry-MT (Audio))
4. Ability to hear and comprehend audible information while accurately entering that information using a keyboard. (Call Summarization 2-MT)
5. Ability to hear data, retain it in memory, and then use a keyboard to accurately recall and enter the data. (Memory Recall: Numeric (Audio))
6. Ability to use maps to for determining routes and locations. (Suburban-Rural Map Reading)
7. Ability to correctly spell words that sound similar but are spelled differently and have differing meanings depending on the context in which they are being used. (Spelling (Audio))
8. Ability to read and comprehend written passages. (Reading Comprehension)

  • “These qualifications will be assessed using the software, CritiCall. Each qualification is directly linked to a test module in CritiCall and applicants must meet the established pass-mark of each test module to continue in the selection process. Applicants must re-apply if they fail the selection process in order to be retested.”
COMPETENCIES/ PERSONAL SUITABILITY
1. Develops self
2. Flexibility
3. Problem Solving
4. Conscientiousness and reliability
5. Meeting client needs
6. Communication (oral)
7. Teamwork
8. Self-Control and composure

The following may be applied / assessed at a later date (may be needed for the job)
Operational Requirement
Be able to type/keyboard at 43 net w.p.m. with less than 5% error rate

Conditions of employment
1. Enhanced Reliability Status or RCMP Top Secret Clearance
2. Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)
3. Ability and willingness to travel and testify in court of law.
4. Ability and willingness to travel for mandatory operational training.
5. Ability and willingness to work on short notice and overtime to meet operational needs
6. Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
7. Meets and maintains the medical profile standards established for the position.
8. Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity

You MUST clearly demonstrate in writing how you meet the Essential Education, and Experience requirements. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Any or all of the asset qualifications, operational requirements, and organizational needs may be used for the screening of applications. If you meet these criteria, please clearly demonstrate how you meet them in writing. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

If you do not fully complete the screening questions as instructed, you may be screened out. It is not acceptable to put "see resume" in the space provided to answer the questions.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board.

Practical and/or standardized tests will be administered for screening and/or assessment purposes.

Random selection may be used to identify which applicants will be assessed or appointed in this appointment process.

Top-down selection may apply.

Interviews will be conducted.

Testing/interviews will be conducted at locations of the employer's choice and will require candidates to travel to the test/interview location. Virtual attendance such as teleconference or Skype will not be offered.

TRAVEL RELATED TO THE SELECTION PROCESS - Candidates including employees of the Public Service will not be considered to be in travel status or on government business. Travel expenses to attend the career presentation, Criticall exam, and interviews is the responsibility of the candidate and will not be reimbursed.

TRAVEL RELATED TO THE APPOINTMENT PROCESS (JOB OFFER) - Candidates that are selected to participate in the Telecommunications Operator Trainee Program are responsible for all expenses incurred to relocate to the work location.

Reference checks will be conducted.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

PLEASE NOTE: Our means of communication with applicants is via email. Please ensure to include a functional email address, which will accept messages from unknown users (some email systems block these types of emails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Acknowledgment of receipt of applications will not be sent.

Pass marks will be established for each qualification. However, achieving the pass mark is not a guarantee of an appointment.

A cut-off score may be used and top-down approach may be used at any step if there are sufficient numbers of candidates to meet immediate and anticipated staffing needs.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications.

Persons with a priority entitlement may self-refer if interested in the TCO-01 position and will be considered in priority to all other applicants.

NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc . As such, the process may take several weeks or months to complete.

To be granted RCMP security clearance and to maintain the ethical standards of the RCMP, candidates must not be, or have been, involved in certain criminal activities*, have been dishonourably discharged, have pending personal bankruptcies, etc. For additional information and a complete list of activities, please visit http://www.rcmp-grc.gc.ca/en/qualifications-and-requirements and read the section titled “To apply as a police officer, you must not have”, as well as the applicable considerations. The security requirements are the same for all employees of the RCMP.

Preference
Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans