Company Overview
DENT WIZARD is the world leader in automotive reconditioning, committed to innovation and excellence for over three decades. We serve a diverse range of clients including dealerships, body shops, insurance companies, and rental agencies. Our core values are Excellence, Integrity, Innovation, and Customer Devotion.
DENT WIZARD is the world leader in automotive reconditioning, committed to innovation and excellence in vehicle cosmetic repairs. With over three decades of experience, we serve a wide range of clients including dealerships, body shops, insurance companies, and rental agencies. Our core values are Excellence, Integrity, Innovation, and Customer Devotion.
We are looking for a Fixed Operations Manager to provide leadership and oversight for our team in St. John's.
Leadership (30%)
· Create a positive and productive working environment consistent with Dent Wizard’s core values
· Lead, coach and develop team to drive productivity and retention
· Drive a culture of coaching through on the job engagement and formalized training to support technician engagement and retention
· Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving operations problems, and implementing SOPs
· Provide timely feedback to manager regarding, competitive pressures, customer feedback and the engagement of staff
· Participate in field town hall communications
Customer Engagement (30%)
· Ensure fulfillment of services meets customer expectations
· Develop strong customer relationships, deliver five-star customer service and participate in Quarterly Business Reviews (QBR)
· Maintain knowledge of customer pricing and service expectations.
· Expediently address customer, operational, and performance concerns.
· Identify and implement value-added customer solutions
Driving Performance (20%)
· Drive talent selection and hiring for area roles needed
· Deliver operating performance in terms of LSR, Employee Engagement and Retention
· Drive operational efficiencies, understand and implement standard operating procedures, and effective cost reductions without damage to five-star service expectations.
· Address day-to-day operational issues, ensure maintenance of customer sites and perform QC
· Coordinate supplies and parts ordering management
Administration (20%)
· Coordinate supplies and parts ordering management
· Troubleshoot most critical operational issues
· Maintain clean, organized work areas that meet DW’s compliance (EHS) standards
· Support and adhere to DW’s policies and procedures on ethics standards and commitments
· Ensure effective invoicing processes are implemented and maintained
Competencies Required
· Lead and coach technicians
· Results Orientation
· Systems Thinking / Process Improvement
· Agility
· Initiative
· Influence
· Customer Focus
· Apply Knowledge
Position Requirements
· Proven ability to manage, coach, and lead others.
· 3 years proven operations experience in a similar type of environment.
· Auto and reconditioning industry experience preferred.
Physical Job Requirements
· Continuous viewing from and inputting data to a computer screen.
· Travel as necessary (up to 20%).
Pay: From $60,000.00 per year
Work Location: In person
