About Us
Care Calgary Inc. provides accessible transportation services. We are committed to delivering safe, reliable, and respectful service to our customers while maintaining strong operational performance and accountability.
Position Overview
We are seeking a reliable and detail-oriented Dispatcher to support our weekend operations. This role is critical in ensuring on-time performance, effective communication with drivers, and smooth daily service delivery.
Key Responsibilities
- Monitor dispatch systems and routes to ensure timely, safe, and efficient service (OTP-focused operations)
- Communicate clearly and professionally with drivers, dispatch team, and other departments
- Answer multi-line phones and respond to emails in a calm, professional manner
- Assign vehicles and routes to operators for daily service
- Act as a liaison between drivers and internal teams to resolve service issues in real time
- Handle service disruptions including late trips, breakdowns, and reassignments
- Track and update service logs, reports, and operational data (Excel and internal systems)
- Maintain high data accuracy across logs, reports, and system updates
- Support vehicle readiness and coordination for scheduled trips
- Maintain accurate records and ensure all required information is documented
- Handle real-time decision-making under pressure to maintain service levels
- Other duties as assigned
Qualifications
- Previous dispatch experience is an asset
- Strong computer skills (Microsoft Excel, Word, Outlook); ability to learn dispatch software
- Experience with real-time dispatch systems, GPS, and tablet-based systems is an asset
- Excellent verbal and written communication skills
- Strong attention to detail and organizational skills
- Ability to remain calm, decisive, and professional under pressure
- Good knowledge of Calgary road network and GPS navigation systems
- Able to work independently with minimal supervision
- Reliable and punctual — must be able to consistently start at 5:00 AM
Requirements
- Availability to work weekends (Saturday & Sunday)
- Ability to work early morning shifts (5:00 AM start)
- Flexible to support additional shifts if required
Benefits
- No benefits (part-time position)
Care Calgary Inc. is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Care Calgary Inc. is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Type: Full-time
Pay: $19.00-$21.00 per hour
Education:
- Secondary School (preferred)
Experience:
- Dispatching: 1 year (preferred)
Work Location: In person
