Job Summary
The Ocean Import Customer Service Representative is responsible for managing ocean import shipments from origin to final delivery. This role serves as the main contact for customers, ensuring timely communication, accurate documentation, and smooth coordination with carriers, overseas agents, customs brokers, and internal teams.
Key Responsibilities
- Serve as the primary point of contact for customers regarding ocean import shipments
- Coordinate and monitor ocean import shipments from pre-alert to final delivery
- Prepare and review import documentation, including Bills of Lading, arrival notices, and invoices
- Communicate with overseas offices, agents, carriers, truckers, and customs brokers
- Track shipment status and proactively update customers on delays or changes
- Ensure compliance with import regulations and internal SOPs
- Handle customer inquiries, issue resolution, and service follow-ups
- Support billing and cost control by verifying charges and shipment files
Qualifications & Skills
- 2 years of experience in ocean import, freight forwarding, or logistics (preferred)
- Strong customer service and communication skills
- Basic knowledge of ocean freight, import documentation, and shipping processes
- Ability to manage multiple shipments and deadlines in a fast-paced environment
- Proficient in Microsoft Office (Excel, Outlook)
- Detail-oriented, organized, and problem-solving mindset
Working Conditions
- Full-time, office-based or hybrid (depending on company policy)
- Monday to Friday business hours
Pay: $40,000.00-$60,000.00 per year
Work Location: Hybrid remote in North York, ON M2N 7E4
