A career as a Chief Business Analyst in the Strategy & Evolution team at National Bank is acting as a liaison between the business teams and the delivery teams.
You act in agile mode and you are a member of a squad that manages and delivers business and technological projects for different sectors.
This role allows you to have a positive impact on our organization, thanks to your business analysis skills, which contributes to the implementation of new technologies.
Your job
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Support product owners, business line partners and IT teams in their decision making and deliverables
- Define scope of processes to be optimized and proactively support business planning for different deliverables
- Lead workshops with multiple stakeholders at various levels and expertise Model current and target processes based on Bank mapping practices
- Perform high-level, detailed impact analysis from all angles of the process with the help of experts
- Apply best practices to identify and write business requirements (functional, non-functional, informational, transitional), understand their linkages and ensure traceability
- Define, identify user test scenarios and support users in operational transfer
- Make proposals for change management strategy to solution users.
Your team
IT, this is more than 2,300 experts who work in an agile, proactive and collaborative way to seize opportunities, stay at the cutting edge of technology and continuously improve processes.
In the Operations sector, you are part of a large team and report to the Senior Manager, Strategy & Evolution. Our Strategy & Evolution team’s mission is to support the transformation of operations and help develop operational excellence.
We aim to offer you maximum flexibility to promote your quality of life. This includes an hybrid work environment, as well as a flexible and adaptable schedule.
The Bank values continuous development and internal mobility. Our personalized training programs, based on learning in action, allow you to master your profession and develop new fields of expertise. Tools such as Data Academy, Language Training, Harvard Learning Centre and coaching and mentoring coaching are available to you at all times.
Prerequisites
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Industry-related university degree with several years of relevant experience
- Good knowledge of ServiceNow and CSM/FSO
- Participated in projects involving ServiceNow practices and platform
- Business analysis skills in a technology-based ecosystem
- ITIL and ServiceNow certifications are assets
- Experience in end-to-end business process transformation, change management and continuous improvement
- Knowledge of business process improvement and mapping: modeling, BPMN, lean approach
- Appreciate and foster contact with internal/user partner.
- Experience with test scenarios and user support
- Strategic thinking, analytical, synthesis and communication skills
- Knowledge of Agile methodology (Scrum, Kanban, SAFe) and Atlassian tools (JIRA, Confluence, …).
