Position: Client & Contractor Relations Coordinator
Location: Edmonton, Alberta
Employment Type: Part-time (20-30 hours per week)
Client & Contractor Relations Coordinator
Are you a dynamic, tech-savvy professional with a passion for people and problem-solving? We're seeking a Client & Contractor Relations Coordinator to join our growing team! This role is perfect for someone who thrives in a fast-paced environment, is an exceptional communicator, has a positive attitude, and possesses a knack for organization, mentorship, and making things happen.
About Teacher's Pet Educational Services
At Teacher's Pet Educational Services, we are passionate about delivering extraordinary educational experiences that inspire both teachers and students across Alberta. Since our founding, we've been committed to enhancing learning through engaging, hands-on programs that make education both effective and fun.
We offer a diverse range of services including In-School Field Trips, online virtual programs, private tutoring, and educational resources and project kits designed to support teachers both in and out of the classroom.
Our work environment is supportive, fun, and empowering. We believe in the power of collaboration and take pride in our strong team-oriented culture. If you're looking to be part of a dynamic organization that values creativity, innovation, and educational excellence, Teacher's Pet could be the perfect fit.
Key Responsibilities
- Serve as the primary liaison between our organization, clients, and independent contractors.
- Coordinate and maintain relationships with schools, teachers, and educational stakeholders.
- Manage scheduling and logistics across multiple teams.
- Recruit, onboard, mentor, and support contractors, including performance management and, when necessary, terminations.
- Provide guidance and support to contractors to foster a positive and productive work culture.
- Collaborate effectively with team members while also working independently with minimal supervision.
- Navigate and resolve challenges quickly and efficiently, especially under pressure.
- Utilize technology tools to streamline processes and ensure effective communication.
- Support other operational areas as needed, including answering phones, booking school programs, and assisting the supplies team.
Flexibility Expectations
This role requires flexibility, adaptability, and a team-first mindset. The successful candidate must be willing to:
- Provide coverage support during early mornings, evenings, or last-minute schedule changes due to Presenter coverage requests.
- Work outside of their typical schedule when needed to support clients, contractors, or team operations. Start earlier or stay later at the office when required to support office staff schedules.
- Help ensure seamless program delivery by stepping in, troubleshooting challenges, and finding solutions when unexpected situations arise.
Qualifications
- Minimum of 3 years of experience in client and contractor relations, ideally in an education-focused or service-based setting.
- Relevant post-secondary education, including Early Childhood Education, Educational Assistant Studies, Social Work, Human Resources, Education, or a related field, is considered a strong asset.
- Exceptional organizational skills with keen attention to detail.
- Strong interpersonal and mentoring abilities; must be personable, professional, and approachable.
- Ability to juggle multiple priorities and adapt quickly to changing needs.
- High proficiency in technology tools and the ability to quickly learn internal business applications and software.
- Strong decision-making skills and comfort addressing difficult personnel matters when needed.
- Excellent written and verbal English communication skills.
What We Offer
- A collaborative, mission-driven team environment.
- Opportunities for professional growth and advancement.
- A positive and empowering workplace culture.
- The chance to make a meaningful impact in the education sector.
- Benefits available following the successful completion of the probationary period.
To Apply:
Submit your resume and a cover letter detailing your relevant experience and why you're a great fit for this role to [email protected]. Please note that a cover letter is required for all applications. Applications submitted without a cover letter will not be considered.
Job Type: Part-time
Experience:
- Administrative: 3 years (preferred)
Work Location: In person
