About the Position:
We are seeking an experienced Field Operations Supervisor to join our Technical Services team in Barrie, Ontario. This position is ideal for a hands-on leader who is skilled in technical oversight and dedicated to providing high-quality customer service. As a Field Operations Supervisor, you will oversee and support a team of Field Technicians and Installers, focusing on training, performance, and safety to ensure service excellence.
Key Responsibilities:
Training and Development
- Plan and conduct technical training sessions to build team skills and address any skill gaps.
- Provide coaching and mentorship to Field Technicians, supporting their career growth and ensuring compliance with safety standards.
- Available to provide support to on-call technicians after hours as needed.
Efficiency and Organization
- Monitor field activities to ensure efficient processes, quality control, and customer satisfaction.
- Track Key Performance Indicators (KPIs) and help improve reliability and quality of technical services.
- Collaborate with team members to streamline processes and contribute to budget planning.
Customer Service
- Set and communicate standards for technical work to ensure alignment with company and customer expectations.
- Respond to customer inquiries, address any issues proactively, and gather feedback to improve service quality.
- Work closely with the Operations and Project Management teams to ensure efficient scheduling and job preparation.
Qualifications:
- Proven experience in a field service or supervisory role, with strong skills in training and performance management.
- Familiarity with Health and Safety regulations, ISO standards, and continuous improvement practices.
- Strong organizational, leadership, and communication skills.
What We Offer:
- A collaborative work environment with opportunities for growth.
- Comprehensive training programs and professional development.
- Competitive salary and benefits package.
How to Apply:
If you are a skilled leader with a commitment to technical excellence and customer satisfaction, we invite you to apply for this role.
Point to Point Communications is an equal opportunity employer. We encourage applications from candidates of all backgrounds.
Job Types: Full-time, Permanent
Pay: $60,000.00-$70,000.00 per year
Additional pay:
- Bonus pay
- Overtime pay
- Retention bonus
Benefits:
- Dental care
- Extended health care
- Vision care
Flexible language requirement:
Schedule:
Work Location: On the road
