Emergency Response Specialist
Greater Sudbury, ON

Northern911 is seeking individuals to fill 15 positions either in a Full time (with benefits) or Part time (no benefits) role of Emergency Response Specialist. You will be reporting to the Emergency Services Manager or their designate and you will be responsible for handling high quality, customized services in the areas of Enhanced 911 (E911), Voice over Internet Protocol (VoIP) 911, Alarm Monitoring, Fire Dispatch, Vehicular Telematics, and GPS Monitoring across the continent according to company policy and procedures. This entails accurately answering emergency calls and down streaming them to the appropriate agencies or alerting the volunteer Firefighters. The Emergency Response Specialist is also responsible for responding to residential and/or business alarm signals received by dispatching the appropriate emergency agencies and contacting the responding parties. All information must be accurate and comply with client instructions, training and station policy and procedures. Our customers are our most important asset, you must maintain the utmost in professionalism, customer service and courtesy towards callers, clients, potential clients, supervisors and co-workers. Our work environment can be stressful, but at the end of the day, you can go home and be proud that you have helped people in need and possibly saved a life. It is rewarding.

Job Requirements

  • Ability to work rotating shifts 24/7/365
  • Fluent verbal and written skills in English and Bilingualism an asset
  • Above average ability to do more than one thing at a time (multi-tasking abilities) * Answer Emergency Services VoIP 911 calls
  • Answer Emergency Services/Fire emergency lines
  • Respond to commercial and residential alarm signals received on the computer
  • Create appropriate documentation
  • Maintain confidentiality of private information
  • Provide assistance to co-workers when needed
  • Ability to type 41- 60 words per minute
  • Criminal record check
  • Meet spelling, grammar and comprehension requirements from employment test * Proficient use of computers and telephones
  • Previous experience in emergency or customer service is an asset
  • Handle stressful and emotionally charged situations
  • Ability to retain emotional control, honesty and productivity
  • Work independently in a team environment
  • Must have reliable transportation to meet shift requirements.

Salary for both Full Time and Part Time as outlined in the collective agreement

  • Your starting wage will be $17.00/hour
  • Your wage after a year will be $18.34/hour
  • You are also entitled to a $1.00/hour graveyard premium

Why Northern 911?

  • Fully paid training
  • Health Benefits Plan
  • Matched Pension Plan
  • Continuing Education Funding
  • Free Parking
  • Free Voice Mail Account
  • Free residential alarm monitoring
  • And much, much more…

Northern911 is an equal opportunity employer, we thank all those who submit their resumes, and we will contact those candidates who best fit the requirements of the position.

Job Types: Full-time, Part-time

Salary: $17.00 /hour


  • High school or equivalent (Required)


  • Greater Sudbury, ON (Preferred)


  • Criminal Record Check (Required)


  • English/French (Preferred)