Information Technology Support Technician
MacEwen Petroleum Inc.
Maxville, ON
Position Summary:
This Information Technology Support Technician serves as the technical expert for the effective support of IT services across the organisation. This individual is hands on and is involved with IT hardware, software, associated peripherals, communications devices, and interaction with the business.

We are interested in an individual who is looking to learn, grow, and become part of an Information Technology team that is transforming itself into something bigger and better. Having an inert desire to try new things and discover how technology supports our business will be key to success in this position.

This position is based at the Company’s Head Office in Maxville, Ontario and reports to the Director, Information Technology. Occasional travel may be required to other Company locations.

Main Responsibilities:
Acting as the first point of contact to end users for all IT queries / issues.
Responding to incoming customer requests via Help Desk Tickets, phone, email, and walk-up inquiries.
Troubleshoot end user issues with desktops, laptops, mobile equipment, and business applications.
Managing, owning and being responsible for resolving all IT level 1 support issues.
Managing priorities and ensure all issues are completed as per the suggested timelines.
Communicate effectively and clearly with both technical and non-technical user requests in order to determine, assess, prioritise, and resolve requests and problems.
Provide support for various business applications.
Research and test new technologies/ solutions based on requirements to address future or immediate needs.
Other duties as assigned.

Requirements

Post-secondary education in Computer related field of study. Diploma level mandatory, degree desirable.
At least 3 years’ experience in end-user support, incident management, IT ticketing system.
Experience in IT in a retail, transportation, and/or home heating environment.
Working knowledge of server computing, routing, firewalls, phone systems and patching.
Customer service experience, skills and ability to handle pressure situations.
Patient, personable, high energy, dependable demonstrating a positive attitude.
Desire to take ownership of issues – self-starter.
Advanced experience in the support of Microsoft products and operating systems.
Extensive hands on experience with end user workstations, network routers and switches, peripherals such as printers and mobile devices.
Excellent communication skills in English and French.

Additional Knowledge, Skills & Abilities:
Retail POS experience would be an asset
Previous experience with Cloud email services like Microsoft O365 would also be an asset.
Experience with Cloud Server & VMware would be highly desirable.
Proven self-starter who can interact well with all Business departments.
Excellent verbal and written communications skills.
Proven skills in planning, prioritisation, and execution.
Strong analytical, organisational, and interpersonal skills.

Required Availability:
Working 5 days a week from 8 -5

Rotational on call support hours of coverage:
After Hours Business Days: M-F 5 x 6 hours (5:00pm-9:00pm, 6:00am-8:00am)
Weekends: 2 x 12 hours (8:00am-8:00pm)
Benefits

We are pleased to provide:
A competitive salary.
Annual bonus.
Full benefits and RRSP matching program after three month of employment.
3 weeks vacation to start.

Candidates wishing to receive this job posting in a different format are asked to contact Human Resources.