We Bring Food to Your Family’s Table
The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.
Shift: Monday to Friday, 8:00am to 5:00pm
SUMMARY
The Operations Float position is responsible for coordinating loads, drivers, deliveries, and pick-ups within the assigned service area, while supporting all dispatch and administrative functions at the terminal. This role ensures smooth, cost-effective, and customer-focused operations by covering dispatch and administrative duties as required
PRIMARY RESPONSIBILITIES
- Utilize Erb Transport’s dispatch systems to plan, monitor, and complete moves accurately and in real time.
- Maintain up-to-date knowledge of delivery schedules across all Erb Service lanes throughout North America.
- Work closely with Freight Specialists to maximize freight on the trailer, organizing the outbound operation on Mondays
- Consult with Freight Specialists and dock personnel regarding equipment, load requirements, and customer obligations; prioritize moves accordingly.
- Answer incoming calls, respond to driver and customer inquiries, resolve delivery problems, and provide high-quality customer service at all times.
- Maintain clear communication with dispatch and traffic personnel to ensure timely and economical movement of freight.
- Cover a variety of dispatch and administrative functions, including Check-In, Routing, OSD, Appointments, Reception, and Customer Service.
- Perform other duties as assigned.
- Creating Relay Codes to drivers
- Tracking drivers to ensure on time delivery is met and communicating any delays with customers.
- Using Orbcomm to verify temperature accuracy
- Answer ISAAC messages
REQUIREMENTS/QUALIFICATIONS
- Proven experience with computer-based dispatch systems (transportation industry preferred).
- Strong organizational and planning skills with the ability to manage multiple priorities.
- Ability to remain composed under pressure and meet deadlines.
- Excellent communication and interpersonal skills to support customer service and collaboration.
- Ability to direct drivers in a professional, positive manner.
- Demonstrated teamwork, flexibility, and a proactive, positive attitude.
- Demonstrates punctuality for shift start times,
WORKING CONDITIONS
- Standard workweek of 42.5 hours.
- Flexibility required to cover a variety of operational and administrative roles.
Your Cool Work Perks
Benefits available from day 1
We’re motivated by doing business with good people and hiring them too.
- Company paid health insurance plans (health, prescription, dental and vision)
- Company paid group life insurance
- Long-term disability insurance
- Employee & Family Assistance Program (EFAP)
- Enjoy $1600 in massage therapy benefits
- TFSA and RRSP savings plans with company match contributions (available after 3 months)
- Profit-sharing opportunity
- Referral bonus program
- Safety shoe voucher
- Uniform and annual tool allowance for apprentice and mechanic technicians
- Corporate discounts with Josslin Insurance and Goodlife Fitness
- Educational assistance up to 50%, with specific training required by The Erb Group paid in full
- Career advancement opportunities
- Community and philanthropy opportunities
- Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)
How To Make Your Next Cool Move – Apply online today!
Having trouble completing the application? Contact us 1-800-461-5299 or
[email protected]
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At The Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!
The Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact
[email protected] or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.
We thank all those who apply. Only those selected for further consideration will be contacted.
