Searcy Trucking, a proud member of the Trimac family of companies, has built a strong reputation for dependable service, steady freight and reliable support on the road. Searcy is committed to providing seamless transportation solutions through strong service, operational excellence and trusted customer relationships.
Join Searcy and grow your career with a company that offers the strength and stability of Trimac behind you.
The Customer Service Representative (CSR) will report to operations Manager and is responsible for the performance of the day-to-day service functions which include the following:
· Main point of contact for customers assisting in answering any questions and providing appropriate solutions for any issues or complaints
· Handling phone calls
· Monitor and respond to emails in both personal and shared email accounts
· Booking Appointments
· Data Entry for Order Placement of Shipping & Receiving
· Quality Checks and pictures to be taken on Inbound and Outbound Orders
· Confirm that the Onsite Safety Orientation has been completed by any outside visitor or carrier
· Inventory Counting and Management
Customer Communication:
· Receiving and handling incoming customer phone calls and e-mails
· Monitor and respond to all inbound emails in a timely fashion
· Understand the customer requirements as thoroughly as possible
· Identify any problem situations with customer shipments and communicate any discrepancies with Operations Manager immediately for resolution
Order Detail Entry and Processes:
· Process all orders via email from in Sage for both Inbound Receipts and Outbound Shipments prior to arriving to shorten the wait time upon the arrival of all drivers
· File paperwork by account of pending the arrival of the carrier
For Inbound Deliveries:
· Paperwork is printed out of Sage; the Delivery Date and Carrier Information is added after unload in Receipt Entry
· If there are any discrepancies on the products that came in with the carrier then a phone call will be made to the customer advising them on any differences and adjust inbound order in Sagel to match what was received on ground
· Print off a copy of the receiving as well as a copy of the Customer Invoice, which will be emailed to the customer once the off load has been confirmed and completed.
· Once the loader has confirmed that material on the ground matches what was listed on the paperwork go back into Sage and post into Inventory
· A copy of the Receiving and Invoice paperwork along with pictures is emailed to the customer
· File a copy of the of the email that was sent to the Customer in the Universal folder under Load paperwork
For Outbound Shipments:
· Load Sheet is printed out of Sage, adjust the Pick-Up Date and Carrier information before printing
· After receiving load sheet and pictures from Operators the BOL’s are printed off
· After truck has been loaded, check Photos to ensure that the correct material and quantities have been loaded
· Driver will sign the BOL’s they will keep two copies and one is kept for our records
· In Sage, post the material out of inventory and email the customer a copy of the paperwork and pictures of the outbound load
· File a copy of the paperwork that was sent to the Customer in the Universal folder under Load paperwork
Inventory:
· Month End Inventory Counts are done on the last 2 days of every month
· Reconcile any discrepancies between on hands and on ground counts
· Reconcile and discrepancies between Universal on hands and customer on hands
· Investigations, root cause and corrective action to process analysis
· Random counts and location audits during the week
Administration and Other Duties:
· Weekly and Month End Reporting
· Month End Storage calculations for invoicing
· Ensuring all orders have been posted in Access
· Filing both Daily and Monthly
· Inform Operations Supervisor of any needed office supplies
· Clean up of general areas within the Universal building if required
Safety Commitments
- We make safety a part of every decision
- We make safety personal
- We have the courage to intervene
Pay: $50,000.00-$70,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
