Job Title: Operations Specialist (Wholesale)
Location: Etobicoke
Company: cuddle+kind
About Us:
cuddle+kind is a purpose-driven company creating beautifully crafted, hand-knit dolls that help feed children worldwide. We are passionate about style, quality, and making a positive impact. Join us to play a key role in bringing our mission to life through wholesale partnerships with national accounts like Nordstrom, Barnes & Noble, and Indigo.
Job Summary:
We are looking for a detail-oriented and proactive Operations Specialist (Wholesale) to manage and grow our wholesale operations. This role will focus on ensuring compliance with vendor guidelines, managing inventory and distributor relationships, and optimizing workflows for efficient and reliable order fulfillment. The ideal candidate has experience with major retail accounts, strong problem-solving skills, and a passion for learning and automation.
Key Responsibilities:
- Vendor Compliance: Ensure that cuddle+kind meets all vendor guidelines, specifications, and requirements for wholesale accounts with partners such as Nordstrom, Barnes & Noble, Indigo, and other key distributors.
- Inventory Management: Monitor and manage inventory levels to fulfill wholesale orders accurately and on time, working closely with our supply chain and operations teams to align stock with demand.
- Account Coordination: Serve as the primary contact for national accounts, handling day-to-day communications, order tracking, and issue resolution to maintain strong client relationships.
- Distributor Management: Coordinate with distributors to ensure timely product delivery, adherence to order specifications, and a streamlined distribution process.
- Process Optimization: Identify and implement opportunities for automation and efficiency improvements in the wholesale operations process.
- Problem Solving: Tackle issues related to order fulfillment, inventory discrepancies, and vendor compliance with a solution-oriented approach.
Requirements:
- Experience: 2+ years of experience in a wholesale coordinator or related role, with exposure to national retail accounts and distributor management.
- Industry Knowledge: Familiarity with vendor guidelines and processes for large accounts like Nordstrom, Barnes & Noble, and Indigo.
- Technical Skills: Proficiency in inventory management software, order processing systems, and an aptitude for automation tools.
- Problem Solving: Strong analytical and troubleshooting skills, with the ability to learn quickly and adapt to changing circumstances.
- Organizational Skills: Highly organized and detail-oriented, with excellent time management skills to handle multiple priorities effectively.
- Communication: Strong verbal and written communication skills for clear, effective collaboration with internal and external partners.
Why Join cuddle+kind?
- Mission-Driven: Contribute to a company that combines quality products with meaningful social impact.
- Professional Growth: Opportunity to work with major retail accounts and advance in a dynamic, expanding organization.
- Collaborative Culture: Join a supportive team that values creativity, efficiency, and making a difference.
How to Apply: If you’re excited to bring your wholesale expertise, problem-solving skills, and drive for improvement to cuddle+kind, we’d love to hear from you! Please submit your resume and a cover letter detailing your relevant experience.
Job Type: Full-time
Benefits:
- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Work from home
Schedule:
Application question(s):
- Our office in Etobicoke and we are 50% in office, are you comfortable with our office location?
- At what company did you have wholesale operations experience?
- Please list out what US National accounts you have worked with.
- What is your favorite cuddle+kind doll?
Experience:
- managing vendor requirements: 1 year (required)
- wholesale operations: 1 year (preferred)
- Inventory management: 1 year (preferred)
- E-commerce platform: 1 year (preferred)
Work Location: Hybrid remote in Toronto, ON M9R 5K6
