ECS Coffee is currently seeking a Full time Customer Care specialist for our office team. This person will have pleasant phone manner, customer service skills experience, strong knowledge of Microsoft office, as well as comfort in learning new technology and software. This position requires the candidate to work in a flexible environment and be able to handle multiple tasks and challenges at one time while completing in time frames required. This person must be able to work Thursdays to Monday. The following is an overview but does not include all responsibilities for this position.
- Processing a variety of customer orders and inquires via phone calls and emails including order entry, providing product knowledge support, invoicing, availability, returns, order tracking, delivery dates, credits and general administrative issues.
- Proactively manage open customer sales orders in a timely manner.
- Checks and responds to messages for all customer service platforms including phone messages, online chat, Amazon and internal emails.
- Directs visitors by maintaining employee and department directories.
- Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
- Administer and manage inbound and outbound mail and packages.
- Accurate filing for the office, accounts payable, receivables in a timely and efficient manner.
- Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
· Customer service includes order entry in Shopify, our account software and Amazon.
· A/R statements for all wholesale customers, as well as follow up communication as needed.
· Ordering of supplies as needed
· Work with couriers to follow up on packages, claims and returns.
· Online Chat for customer service throughout the shift as scheduled.
· Review customer files daily; waiting for product, open claims, etc.
- Natural ability to multitask, be flexible and the ability to adapt to changes
- Patience in working with customers to find solutions to their needs or problem solve for the best resolution.
- Ability to learn and use strong problem-solving skills
- Professionalism in communication in person, email and on the phone.
- Customer Focused mentality
- Organization
- Decision making
- Ability to work under pressure and prioritize tasks
- Eagerness to learn about our products and processes
- Familiarity with phone systems
- Previous experience with Microsoft Office software required.
- Bilingual ability is an asset but not required.
**Training for this position will include retail store training, completion of our product knowledge program, e-commerce order fulfillment training as well as office procedure training.
We thank you for your interest in this opportunity, however, please note only those with relevant experience will be contacted.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Every Weekend
Experience:
- Office: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 2024-08-15
