Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values and leadership accountability, and as part of that culture we believe in the growth and development of our ambassadors. We currently have a Restaurant Supervisor position available at Coast Capri Hotel.
The Restaurant Supervisor will support the food & beverage operations to create a guest experience that exceeds expectations and ensures a positive work environment. The ideal candidate for this position is friendly, detail oriented, and able to handle the physical demands of the job. A successful candidate will be required to work various shifts including evenings, weekends and statutory holidays. *Must haveTHURSDAY, FRIDAY and SATURDAY/SUNDAY evening availability*
Duties and Responsibilities:
· Ensure that guests are greeted upon arrival and questions or concerns are promptly and courteously resolved by providing exceptional customer service
· Supervise the floor during meal periods to ensure that all Coast standards and steps of service are met
· Guarantee that checklists, requisitions and proper opening and closing functions are being completed each shift
· Oversee the staff in the restaurant, poolside patio and room service in order to attract, retain and motivate the employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance reviews, resolve problems, provide open communication within the department
· Manage the operations of the restaurant, room service and lounge to ensure compliance with SOPs, safety regulations and provincial health orders to ensure an optimal level of service, quality and hospitality are provided
· Forecast, implement, monitor, control and report on the restaurant (labor costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses
· Create, recommend and implement promotions, displays, food presentations and ideas to capture more in house guests and a larger share of the local market.
· Monitor and control the maintenance/sanitation of the restaurant to protect the assets, comply with regulations and ensure quality service
· Other duties as assigned
Qualifications & Skill Requirements:
· Required to work various shifts including evenings, weekends and statutory holidays
· Must hold a valid Serving It Right™ Certificate
· A post-graduate diploma or certificate in restaurant or hotel management is an asset
· Hospitality industry experience in a restaurant supervisory role
· Excellent communications skills both oral and written when dealing with guests and employees both internally and externally
· Strong working knowledge of restaurant industry principles, methods, practices, and techniques
· CPR Certification and/or First Aid training an asset
Coast Capri Hotel is an equal opportunity employer and we offer a variety of benefits, including competitive wages & health benefits, employee discounts, training & development, career advancement opportunities and more!
If you meet these qualifications and are interested in applying for this position, please email your resume and cover letter to [email protected] with "Supervisor" in the subject line of your email. We thank all interested applicants; however, only qualified candidates will be contacted.
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Store discount
- Vision care
Flexible language requirement:
Application question(s):
- Are you located in Kelowna or the surrounding areas?
- Do you have Thursday, Friday, Saturday, and Sunday evening availability?
Licence/Certification:
Work Location: In person
