IT Help Desk Analyst
Charger Logistics Inc
Brampton, ON
Configure, install, troubleshoot and maintain staff laptops, computers and network printers
Ensure connections between computers and peripherals are in working order
Provide first-level, daily IT support to internal staff (including remote users)
Compile, maintain, and keep up-to-date documentation on all areas of responsibility, including asset database
Manage and maintain equipment in all meeting rooms, ensuring devices are in working order
Install computer peripherals for users. (Printers, external video cards, headsets, monitors, etc.)
Entry-level sysadmin tasks: Troubleshoot issues with DNS and Group Policy, user profiles, DHCP, networking etc
Perform hands-on fixes at the desktop level, including installing and upgrading software (including anti-virus), installing hardware, implementing file backups, and configuring systems and applications
Off-hour on-call support, as and when required

Bachelors of Computer Science, Network Engineering, or other related Degree
2+ years of experience in a service desk environment (providing desktop support and installations for both hardware and software)
Working experience with Google Docs, Google Drive, etc.
Windows 10 Configuration and Support experience
Active Directory Administration (Add/Move/Delete users and group management) experience
Desktop Imaging Experience
Networking Knowledge including LAN connectivity and Internet connection issues
Knowledge of Linux an asset
Industry recognized Education Diplomas MCSE, CCNA, A+ would be definite assets

Competitive Salary
Healthcare Benefit Package
Employee Assistance Program