Facilities Manager
Calgary, AB
Looking for a great place to work? A place where an award-winning culture means empowerment, teamwork and a passion for what you do? Then think WestJet. It's a great place to land.

WestJet is an organization recognized by its delivery of a remarkable guest experience resulting in us achieving over $3B in sales. In order for our best-in-class airline to be this successful, we require the skills and talents of professionals like you to ensure our ongoing growth. In an industry that is dominated by legacy competitors, you have the opportunity to build your career with an organization driven by progressive strategies, leadership and practices. If you are looking to break out of the status quo by joining a company with a strong growth plan, which consistently ranks as one of the most profitable airlines in the world, and which has a vision to be a top five international airline, WestJet is the place for you!

Overview of role:
WestJet has been and will be significantly expanding its global network and the size of its business. As WestJet becomes more complex and challenging, we are seeking a Facilities Manager to join our Corporate Real Estate office. This individual can exhibit a high standard of excellence, enjoys challenges, and is results-driven. The incumbent must be highly motivated and demonstrate the ability to work in an agile environment.

An opportunity has arisen to join the WestJet Corporate Real Estate business unit as a Facilities Manager. The Real Estate team is passionate about creating space and experiences that will delight our internal customers. The Real Estate team manages the strategic real estate requirements throughout WestJet’s network. The Facilities Manager will provide strategic leadership and operational management of all WestJet properties, buildings and infrastructure. The position will oversee building operations, tenant services and provision of quality maintenance services. The Facilities Manager will also direct and oversee trade and maintenance staff, external contractors and work with stakeholders across the organization to develop and deliver quality and timely services.

Key deliverables include:
Oversee the ongoing management and operation of an extensive office and industrial portfolio, including staff and contractor supervision, tendering of operating contracts, and preparation of annual operating and capital budgets. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives.
Manage all contracts to ensure they are reviewed on a regular basis and are bid out as required; verify that invoices match contract pricing.
Thoroughly familiar with all management contracts and all requirements contained therein.
Supervise all maintenance programs relating to the interior and exterior conditions and appearance of the properties.
Respond positively and promptly to requests from building tenants and occupants.
Oversee the implementation of ongoing contract programs to constantly assess tenant and occupant needs and to ensure problems are being solved promptly to the mutual benefit of the tenant, client, and the properties in accordance with contract scope and Service Level Agreements (SLA’s).
Maintain regular communication with the Director of Real Estate & Airport Affairs including preparation and maintenance of monthly management and financial reporting on a wide range of matters.
Work closely with the Sr Manager, Real Estate & Airport Affairs to ensure clear handoff from the project teams to operations and maintenance resources.
Ensure all corporate policies and procedures are effectively communicated and implemented.
Excellent communication with staff, tenants, contractors, support personnel, leasing agents, senior management and owner’s representatives.
Effectively develop and maintain strong tenant relations through regular interaction, property visitations and property inspections.
Implement and follow through with owner asset programs and property inspections.
Provide guidance and direction to your team to ensure internal/external client satisfaction.
Initiate purchase order requests for goods and services.
Manage subcontractors and suppliers to deliver goods and services against contracts and expectations.
Administer training to ensure compliance, readiness and competency of staff.
Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors.
Work with building operation contractors to oversee the delivery of maintenance and repair services.

Experience and qualifications:
Minimum eight years’ experience as a Facilities Manager, Chief Engineer or equivalent including managing teams, budget responsibilities, supplier/contractor management, problem solving, and client/customer relations.
Bachelor’s degree or College Diploma in Real Estate or Property Management preferred.
Power Engineering designation with management experience would be considered an asset.
Advanced knowledge using MS Project, PowerPoint, Excel, Word and Visio.
Thorough knowledge and understanding of budgeting principles and processes.
Must have solid knowledge of building/mechanical, electrical systems (MEP).
Experience in leasing, construction, engineering and all facets of property operation and building management preferred.
Experience with critical system environments desired.
Experience in the development and implementation of programs to drive out cost inefficiencies preferred.
Highly self-motivated and directed, with a demonstration of providing exceptional internal and external customer service.
Excellent written and oral communication skills, demonstrated through effective meeting facilitation, business documentation, presentations, and active listening.
Management skills relating to leadership, performance management, and tenant relations.
Strong analytical skills and knowledge in accounting procedures and account reconciliation.
Exceptional organization skills, attention to detail, and ability to multi-task with multiple projects and deadlines.
Site development and project management experience an asset.
Working knowledge of legislation which impacts commercial real estate an asset.
Familiarity with the airline industry and airport operations will be considered an asset.

We would like to thank all applicants in advance for their interest in WestJet. We believe in enriching the lives of everyone in WestJet's world and encourage applications from all qualified individuals. Our ongoing efforts toward evolving total diversity will continue to be the way we do business every day. As owners, we believe in celebrating everyone’s unique skills, perspectives and experiences. WestJet is committed to inclusiveness, equity and accessibility. We encourage all qualified candidates to apply.

If you inspire greater creativity and innovation towards reaching new altitudes and meet the qualifications for the position in which you are interested, we welcome you to complete an online application. WestJet is a great place to land - powered by Talent and Growth.

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will utilize safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All role that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.