3-5 years
ICCS
Leader, SK
Basic Requirement:
  • Min Graduate or equaling.
  • Excellent Communication skills.
  • Good Excel Knowledge.
  • Aggressive towards work.
  • Confident towards work.
  • Goal oriented.
:

  • To manage a large & diverse team of agents.
  • Manage day-to-day activities of team .
  • To support & develop agent skill sets.
  • Manage personal development goals for the agents.
  • Taking escalations.
  • Control of Attrition & Shrinkage