- Min Graduate or equaling.
- Excellent Communication skills.
- Good Excel Knowledge.
- Aggressive towards work.
- Confident towards work.
- Goal oriented.
- To manage a large & diverse team of agents.
- Manage day-to-day activities of team .
- To support & develop agent skill sets.
- Manage personal development goals for the agents.
- Taking escalations.
- Control of Attrition & Shrinkage