Satellite Clerk-PT
Winnipeg Humane Society
Winnipeg, MB
The Satellite Clerk is responsible for placing animals available for adoption at Winnipeg Humane
Society satellite adoption centres, as well as participating in adoption center events. The
Satellite Clerk is responsible for processing all related paperwork, making on-site visits to satellite
centres and monitoring animal’s progress, and all related duties.

Duties and Responsibilities:
1. Choose appropriate animals and ready animals for transfer to satellite adoption centres,
medicate and micro chip, update animal information in Shelter Buddy (shelter software)
and process all related paperwork and transactions.

2. Deliver animals in-person.
3. Daily communication with satellite centres to monitor progress and condition of animals.
4. Rotate animals between satellite centres.
5. Process daily all completed satellite adoptions and pick up adoption fees.
6. Regularly visit satellite centres to monitor animals and take inventory of animals placed

at centres.
7. Ensure regular transfer of documentation from satellites to WHS; contracts and any

written communication.
8. Train satellite staff and volunteers in WHS adoption procedures and protocol, including

cleaning and feeding procedures.
9. Handle escalated complaints from satellite adopters.
10. Facilitate communication between satellites and WHS.
11. Communicate to satellites any special events WHS is participating in.
12. Participate in events relating to adoptions and satellite centres.
13. Communicate professionally and efficiently with other departments as necessary to fulfill

job requirements.
14. Act as Adoption Counselor when required.
15. Other duties as reasonably assigned.

Standards of Performance:
1. Efficiency, timeliness and professionalism are demonstrated in the accomplishment of
assigned duties

2. Communicate effectively in all areas, foster high standard of customer service
3. Work effectively with all departments pertinent to satellite adoptions.

Directly accountable to the Manager of Adoptions and Retail Operations.

Exemplifies Winnipeg Humane Society’s Core Values:
  • We are and always will be humane
  • We sincerely respect each other
  • We communicate proactively, and we listen
  • We are humble, and we are always willing to accept better and new ideas
  • We are committed to transparency and accountability
Participates in creating a thriving Culture of Philanthropy at Winnipeg Humane Society by:

  • Being knowledgeable and supportive of WHS programs
  • Sharing their passion for service to animals, people, and our community with our guests
  • Serving as an inspiration to all guests by providing an exemplary level of animal care and
guest service
  • Being able to communicate a compelling case for support that demonstrates the
impact of philanthropy on Winnipeg Humane Society

Authority to perform all assigned duties and responsibilities within established policies and

Interpersonal Relationships:
Has frequent contact with other W.H.S. staff/volunteers and satellite staff /managers and
maintains professional, courteous relationship with all.

Abilities, Skills & Knowledge:
1. Excellent customer service skills and the ability to communicate effectively with
staff/clients at satellite centres in adoption protocol

2. Ability to work independently
3. Efficiency and organizational skills essential
4. Computer literacy in keeping all animals and invoicing current
5. Knowledge of animal illnesses and keen observation skills
6. Able to drive a motor vehicle (Require a valid driver’s license. Must possess and provide

for employer a driver’s abstract, the applicant will be responsible for all expenses to
obtain the document.)

7. Must be flexible and easy-going, willing to change plan at a moment’s notice.
8. Demonstrate the outmost level of professionalism.
9. Positive attitude with a knack for problem solving.
10. Animal health or sheltering background preferred.

Education, Training & Experience:
1. High School Diploma or Equivalent,
2. One to less than or including 6 months experience required

Forward your resume and cover letter to:
Attention: Kristina Graham
Please quote the Job Posting Number in your email or cover letter subject line.

The Winnipeg Humane Society

45 Hurst Way, Winnipeg, MB R3T 0R3
Fax: 204-663-9401
Thank you for your interest in this position however only those

considered for an interview will be contacted.