As a Sales Associate at Supplement King, your role is pivotal in creating an exceptional shopping experience. From greeting customers warmly and handling transactions with precision to shipping products for online orders and contributing to visually appealing displays, your responsibilities are diverse. Beyond sales, you'll engage in advanced selling techniques, assume key holder duties, and ensure compliance with safety standards. Your commitment to continuous learning and collaboration with the team are essential for success in this dynamic role, making you a key contributor to both customer satisfaction and the store's overall efficiency.
1. Guest Experience:
- Greet and engage customers in a friendly and welcoming manner.
- Provide exceptional customer service to enhance the overall shopping experience.
- Address customer inquiries, offer product recommendations, and assist with their needs.
- Answer the phone in a professional manner, promptly dealing with customer questions.
- Ask for help when a question is asked that you do not know the answer to
2. Point of Sale (POS):
- Operate the Point of Sale system accurately and efficiently.
- Process customer transactions, handle cash transactions, and manage electronic payments.
- Ensure the accuracy of pricing, discounts, and promotions during transactions.
- Open and close the till, ensuring asana open and closing log is accurately maintained.
- Process returns and ensure Asana returns are maintained and kept up to date.
3. Product Knowledge:
- Participate in training programs to acquire and maintain in-depth knowledge of Supplement King's product offerings.
- Stay informed about new product releases, features, and benefits.
- Demonstrate expertise in guiding customers on product selection based on their needs and goals.
- Continuous development and training through training programs, scoop and regular examine use.
4. Shipping Product:
- Assist in the packaging and shipping of products for online orders.
- Ensure accuracy in order fulfillment, including proper item selection, packing, and labeling.
- Collaborate with shipping and logistics teams to meet delivery timelines.
- Update and maintain Asana NDD and LP pages
- Routinely check email for new orders
5. Advanced Sales:
- Develop advanced sales skills to effectively upsell and cross-sell products.
- Utilize product knowledge to recommend complementary items and enhance the customer's purchase.
- Actively participate in sales training programs to refine selling techniques.
- Maintain an average ticket of 60
6. Key Holder:
- Assume responsibilities as a key holder, opening and closing the store as required.
- Follow security protocols for opening and closing procedures.
7. Merchandising Support:
- Assist in maintaining visually appealing product displays and store layouts.
- Collaborate with the team to implement merchandising plans and promotional displays.
- Ensure products are well-stocked, organized, and accurately labeled.
8. Team Collaboration:
- Collaborate with colleagues to achieve sales targets and provide excellent customer service.
- Communicate effectively with team members and share product knowledge and sales strategies.
- Assist team members during busy periods or special events.
9. Customer Education:
- Educate customers on the features and benefits of products, as well as proper usage.
- Provide information on nutritional values, dosage, and potential health benefits.
- Direct customers to relevant resources, including educational materials and online content.
- Deal with more detail oriented customers (i.e. medical conditions, adverse reactions and allergies).
10. Compliance:
- Adhere to company policies and procedures, including those related to cash handling and customer interactions.
- Maintain compliance with health and safety regulations for a secure and safe work environment.
- Stay informed about product regulations and labeling requirements.
- Actively engage in ongoing professional development opportunities provided by Supplement King.
- Seek feedback from supervisors and implement suggestions for improvement.
- Demonstrate a commitment to continuous learning and skill enhancement.
Job Type: Part-time
Pay: From $17.90 per hour
Benefits:
- Paid time off
- Store discount
Shift:
- 4 hour shift
- 8 hour shift
- Afternoon shift
- Evening shift
Work days:
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
