We are looking for a Service Appointment Coordinator / Cashier to join the South Train Nissan Hills team! Working in the dealership’s Service Department, this individual will be responsible for the conversion of in-bound Phone and Internet opportunities with the goal of setting solid appointments for the service department. The Appointment Coordinator must be friendly, patient, enthusiastic, and a self-motivated team player with outstanding communication skills, a positive attitude, and feel comfortable speaking on the phone.
Duties:
Answer and direct incoming calls based on the needs of the caller using a multi-line phone system
Schedule service appointments
Greet and assist walk-in guests
Manage and maintain vehicle keys, and important documents
Always represent the dealership in a courteous and professional manner in attitude and appearance and behave ethically. Use professional demeanor in oral and written communication with internal and external customers.
Describing the benefits of preventative maintenance, products and services to customers that walk in and over the phone
Maintaining positive customer relations
Accurate database management
Efficient handling of inbound, outbound, and internet opportunities to schedule service due on vehicles
Schedule management that includes booking, rescheduling and confirming appointments
Ensure after service follow up is performed
Customer Service outbound calls
Organize valet drivers for Service Department
Follow all company and manufacturer policies, directives, and procedures.
Comply with required health and safety regulations.
Any other duties assigned by management
Requirement:
Minimum 2 years in a call center environment
Minimum 3 years customer experience
Some automotive/BDC experience preferred
Must have basic “technical” understanding.
Ability to multitask and navigate different computer applications
Ability to handle and understand customers’ expectations in the luxury service segment
Able to manage 40-60+ telephone calls per day
Adapt to changing needs of department.
Strong Verbal and Written Communication Skills, Excellent Computer Skills and, Excellent Customer Service Skills
Superior telephone mannerisms and strong interpersonal skills
Excellent organizational, prioritizing and time management skills
Negotiation, and objection handling skills
McManes Automotive is an equal opportunity employer and an inclusive, accessible workplace.
