BETTER MOBILITY FOR LIFE
Savaria is all about products that help improve mobility. Whether that's for your home, in a vehicle or in public spaces, we design and build products to make life more accessible. We employ over 2,450 people around the world including 50 staff in research and development dedicated to creating new products and innovations for improving existing products.
Our product portfolio is one of the widest in the world and includes home elevators, commercial lifts, stairlifts, ceiling lifts and adapted vehicles. We also offer medical beds and therapeutic surfaces through our Span division. With manufacturing facilities in North America, Europe and China, we can more efficiently reach global markets and build to meet the needs of specific customer requirements.
At the heart of the company, our employees know what they do can make a true, positive difference in people's lives. We're proud to try our best for each customer we serve.
Position Summary
This position is responsible for driving and supporting sales activities in a predefined region of Calgary, including building, supporting and growing strong customer relationships with existing and new customers by offering professional, effective and efficient solutions that meet customer needs, and established sales objectives and targets. Participates in driving a growth culture and high performing sales team by ensuring continuous improvement and evolution, resulting in superior service to our customers.
Essential Duties and Requirements
-
Promote, sell and drive growth for Savaria products & services within geographic territory
-
Promote and sell products to Architects, Designers, Builders, Contractors, and direct to homeowners
-
Drive growth within assigned territory against established targets (units sold, booked orders, margins) on a monthly/quarterly/annual basis
-
Offer prompt, professional, effective, and efficient solutions to customer inquiries
-
Provide quotations, technical support, literature, and other support/materials for customers
-
Develop new customer potential by examining market opportunities and potential customer needs, tailoring products and services, and selling solutions
-
Conduct showroom product presentations with existing and prospective customers
-
Follow and be accountable for the established sales process, including but not limited to:
-
Lead Creation/Tracking
-
Develop new business
-
Collecting project information to provide right product/quote
-
Quote creation & presentation
-
Ongoing tracking of quotes & follow up
-
Site visits as required
-
Operate collaboratively with assigned Project Managers ensuring superior customer experience
-
Serve all customers, prospects and industry influencers with best-in-class service, product knowledge
-
Ongoing reporting of:
-
Sales Activity within assigned system (weekly)
-
Lead & Contact maintenance within CRM (ongoing)
-
Expenses (monthly)
-
Industry activity (ongoing)
-
Sales forecasts (ongoing)
-
Project progress worthy of marketing’s attention for content used in social media/marketing collateral
-
Operate collaboratively with other departments to ensure smooth internal customer hand off, including but not limited to:
-
Inside Sales Team
-
Warranty & Maintenance Team
-
Install Team
-
Engineering Department
-
Marketing
-
Participate in Trade Shows and Events as needed
-
Support new employee on-boarding, training and development
Behaviours
Service Excellence
-
Actively listens and demonstrates an understanding of diverse needs and fosters effective two-way communication. Shows flexibility, adaptability and seeks mutually beneficial solutions. Creates opportunities to communicate and develops strategies and action plans that reflect in-depth understanding and assessment of service issues and associated risks.
Results Orientation
-
Focuses strongly on achieving agreed outcomes and ensures key objectives are met. Conveys a sense of urgency and drives issues to closure. Aims to improve upon past performance. Establishes aggressive personal targets and strives to achieve them.
Integrity & Sincerity
-
Inspires trust and supports others through own authenticity and following up on commitments. Maintains high ethical standards both personally and professionally. Shows consistency among principles.
Problem Solving
-
Draws parallels across situations and contexts; Divides problems into their individual elements; Develops several explanations or alternatives; Separates the core of a problem from its symptoms and can identify cause and effect.
Mindset, Skills & Education
-
Energetic, eager, tenacious
-
Post-secondary education
-
Minimum of three (3) to five (5) year experience in a similar role
-
Knowledge of industry products ideal
-
Demonstrated sales and business development experience, ideally within the industry
-
Consistently meets deadlines in a fast-paced work environment and works effectively within time constraints
-
Strong ability to work independently to efficiently manage assigned territory and accounts
-
Ability to develop and maintain strong customer and internal relationships
-
Demonstrated initiative and ability to work in a collaborative team-based environment
-
Demonstrated ability to comfortably interact with customers and business stakeholders and provide clear, concise verbal and written communication
