We are seeking an exceptional and experienced Client Care Representative to join our front-line team on a permanent, full-time basis.
Our Client Care Representatives are compassionate, energetic professionals dedicated to enhancing the lives of pets and their owners. As the first point of contact for our hospital, they play a vital role in creating a welcoming, positive, and memorable client experience. They approach every challenge with confidence and care.
Key Responsibilities:
- Deliver outstanding customer service to clients and their pets
- Manage front desk operations in a fast-paced environment
- Communicate effectively with clients and veterinary staff
- Handle appointment scheduling, patient intake, and administrative tasks
Qualifications:
- Exceptional communication skills and high emotional intelligence
- Passion for client service and patient care
- Strong organizational skills and attention to detail
- Ability to multitask and think quickly in a busy clinical setting
- Positive attitude, reliability, and strong work ethic
- Experience as a veterinary receptionist or assistant
- Familiarity with AVIMark is an asset
Requirements:
- Ability to thrive in a fast-paced, high-standard environment
- Availability for daytime, evenings till 8 pm, and weekends
- Reliable transportation (must have a car)
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount
Experience:
- Veterinary clinic: 3 years (preferred)
- Avimark: 3 years (preferred)
Pay: $20.00-$25.00 per hour
Benefits:
- Discounted or free food
- On-site parking
- Store discount
Experience:
- Customer service: 1 year (preferred)
- Veterinary clinic: 1 year (preferred)
- AVIMark: 1 year (preferred)
Work Location: In person
